Customer Service Representative

Roni S. Gallo

(Nikki)

* ******** ******

Salem, New Hampshire 03079

Phone: 1-603-***-****

Email: ********@*******.***

Objective:

To enter the work force in a position that interacts with other people, with some opportunity for advancement.

Abilities:

• Experience with XP software & Teller Insight software

• Use of computers to enter, access, or retrieve data

• Resolve customer or public complaints

• Obtain information to process transactions accurately

• Provide excellent customer service

• Greet customers, guests and visitors

• Wage Requirements: $12.00 - $13.00

Employment History:

Digital Credit Union

257 Lowell Road

Hudson, Nh 03051

June 4, 2012- Current

Bank Teller

Performance of daily member transactions, referring individuals to Financial

Service Representative about investing of funds. Cross selling a major role

Of position. Also balancing daily of a cash drawer & handling of check

Deposit’s & loan payments.

Aiello Seasonal

224 East Street

Methuen, Mass 01844

April 2012-May 2012

(Temporary Position)

Answering phones in reference to products, questions, scheduling appointments

For repairs of equipment, processing monthly bills for business, filing monthly

Invoices once payment was sent out & received.

Michael’s Arts & Crafts

290 South Broadway

Salem, NH 03079

Customer Service Associate

November 7, 2011-December 16, 2011

(Seasonal position)

Providing cleanliness of store’s appearance, restocking of merchandise along with co-workers. Supporting cashier’s in providing excellent customer service.

Service Credit Union

158 North Broadway

Salem, NH 03079

Bank Teller

Member Service Representative

October 7, 2000- May 5, 2011

Multitasking is a strong point, processing & handling of cash & checks for deposits, making loan payments; to ensure that as requested the transaction is done properly.

Ability to open & close accounts, cross sell credit cards & auto loan products and assist individuals with any questions or concerns that they may have. Excellent customer service skills.

Sodexho Marriott

Andover, Mass

Cashier

April 1999- October 2000

Providing food services for picturetel communications employees. Operation of cash register during breakfast & lunch hours. Balancing of cash drawers at the end of the business day, also assisting manager with bank deposits.

Home Depot

Salem, NH 03079

Customer Service Associate

April 1994- April 1999

Interact with contractors & customer’s on a daily basis to provide information to inquire about products & services, able to resolve any complaints that may occur accurately with minimal supervision if needed. Assisting on the front end as a cashier and other departments as needed

Education History Qualifications Course of Study

Alleghany High School High School Diploma General High School Curriculum

References

Upon Request

Contact this candidate