Experienced in Information Technology; Medical Information Systems,

Utilities; Financial Industry; Travel Industry; Insurance; Manufacturing;

3rd Party Software Development; Systems Applications Development, Human

Resources, Web Development & Design, Call Center Operations and Management,

etc. United States Citizen.

TECHNICAL HIGHLIGHT EXPERIENCE

Windows 3.x, 95, 97 NT3.5/4.0 Server, Windows ME, XP, Vista Ultra, Windows

7, 8, 8.1, VPN, (VNC), WAN, FTP,

Novell 3.x, DOS, VMS/Digital DEC VAX 11/780, JES2, AS400/Q Shell

Interpreter, Risc6000, IBM 2250-CRT Terminal, IBM 1420 - High Speed Bank

Transit System, 1962, IBM 5922 - Low Speed Magnetic Ink Character

Recognition (MICR) Reader, IBM 4683 POS workstation with token ring

network, with an IBM AS400 server to be in the Network, IBM 4690 OS, POS

used by Supermarkets, Oracle queries, XML, Chain Drug Sales Applications,

1996, IBMs Thin Clients connected to their server via a computer network,

SOAP UI, DB Visualizer/SQL server, MS Outlook, MS-Exchange, FileAid, SPUFI,

TRMS, UNIX SCO, VI Editor, HP-UX9000x, SUN/OS Solaris 2.5x, Apple,

Macintosh, MS/SQL2000/2005

APPLICATIONS:

Financial Industry:

Platinum, Skyline, Great Plains Accounting Software, QuickBooks, Peachtree,

Mas 90, 200, Timberline, PeopleSoft HR/AP/AR, GL, Purchasing, TurboTax,

(Clarify, Goldmine), Oracle, Informix, Sybase; Crystal Reporting-eBusiness

Solutions/Management; ecommerce, Visio 50b, PeopleSoft HR Module, Lawson

Software Financials

Quality Assurance-Application Testing:

PVCS Manager 6.5, MapInfo Professional v6.0, Borland's StarTeam 2005, SQA

Robot; Support Magic defect tools, Web Browser Interface Testing, Unified

Functional Testing and Quick Test Professional (UFT/QTP), Automated Testing

Tools: Borland's SilkTest, AutoTester, Mercury WinRunner, TestDirector,

LoadRunner, Compuware, (TestPartner, QA Center); Seapine Testing Software

(QA Wizard, TestTrack Pro); Automated QA Software (TestComplete 4.0);

Empirix Software (e-Tools), Borland's Visual SourceSafe (VSS) Report

Queries generated through Access Database, Adobe Acrobat 7.0 Professional,

CTI Computer Telephony Integration.

Creating Test Cases and Test Scripts from Business Unit Requirements.

Working with the UI and the Web Interface. Define specifications for

required functionality and compliance. Transitioning from manual to

automated environment. Analyzing and validation process working from start

to finish with the SDLC Software Development Life Cycle. Creating batch

testing to be run as regression testing for unknown defects. Communicate

with developers

Web Development:

HTML, DHTML, HTML5, Adobe Macromedia 6.0, FrameMaker 7.2, Adobe PDF, Java

Scripting, C++, VB4, ERP, BtoB, BtoC, Remote LAN Access, Network E-mail

programs, Network integrated applications, TCP/IP, IPX/SPX, NIS, JCL, CICS,

VPN (Virtual Private Networking), Microsoft Dynamics CRM 3.0, SNMP (Simple

Network Management Protocol); LAN (Local Area Networks); Network

Management; FTP, MS Outlook, MSExchange, VanilaSoft CRM, Zoho CRM,

Microsoft Great Plains Dynamics CRM, Salesforce CRM, Platinum CRM, Five9

CRM, ShareFile, Ventrilo.

EMPLOYMENT HISTORY

10/2014 to 2/10/2015- Teletech Corp. Temporary Contract - Work from home

part time for the Best Buy Project. (1) Incoming call switch board

information portal. (2) Compass to Primary Services Conversion. Using

applications as Oracle, WorkBooth 2.0, Kronos, WebEx, VmWare, Avaya-SIP

Phone, Teletech University, Pavilion software, Empower Matrix, Mosaic

applications, Quick Connect, TeamViewer, JoinMe. LiteChat.

2/2014 to 2/2015 - Education Specialist - Trandsend Media, company

downsizing Call Center, helping students and the public with selection of

colleges and universities throughout the USA. Taking a short history of

student's previous schooling and to qualify them for the three school

searches. Offering students who also do not have a high school diploma or a

GED to be able to take the high school diploma course and exam through Penn

Foster Schools and receive an original High School Diploma.

4/2014 to 8/20/2014- United Support LLC, -Fundraiser - Funding for the

Breast Cancer Survivors Foundation. This is an evening part time position

working from home remotely as a Fundraiser for United Support using Five9

CRM Software, ShareFile, Ventrillo . Getting ready to start a new Campaign,

on call for United Support LLC.

5/2013 to 12/2013 - Insured Life of Georgia - Senior Health/Life Insurance

Recruiter - contract -

Developed a pipeline of 250 Insurance agents from 13 states. Agents who are

interested in health care and working with the insurance company to assist

the new baby boomers with their open enrollment of Medicare health

insurance. Checking with the insurance carriers to see that the agents are

in compliant with their applications and insurance licenses. Instructions,

how to apply to insurance carriers and proof of confirmation of licenses,

to sell the programs, and much more.

1/2008 - 5/2013 - QA Consulting - Quality Assurance Analyst - Implementing

a Quality Assurance Division for a company in the banking/mortgage

industry. Researching QA Software Tools that will integrate with 3rd party

applications running in a Microsoft Windows Environment using MySQL, SQL

Server 2003/2005. Borland's Star Team 2005, Source Repository and other in

house and 3rd party developed applications. Creating Test Cases and Test

Scripts from Business Unit Requirements. Working with the Business Unit for

value assessment results. Quantifying the automated software for the IT

development division. Tools: WinRunner, LoadRunner TestDirector.

1/2006 - 11/2007 - Alpine Engineering, Chicago, IL - QA automated testing

of roof trusses. Analyzing dimensions, engineering theories, prototypes,

models, creating test scripts from QA management test plans, working with

business analysts combining data for the testing. Testing is based on the

business analyst's results and the information collected from the client

before any results are distributed. All testing must be functional and

compliant.

4/2003 - 12/2005 - Freelance Consultant Part-Time - (i) (Joe DiGeronimo &

Co; Computer System Configuration - Setup, training, installation, writing

procedures and easy to use instructions on functionality of operations.

Testing Software, Accounting practices, maintaining company financial books

and banking, etc. - (ii) Project at Liberty Home Pharmacy, department

Documentation Acquisition, & Liberty Medical Supply Pharmacy, department IV

- Insurance Verification. Applications = ADAM, CU=KEA Attachmate v5.10,-700

TIMS, CIS (Customer Information System), LIS, PDS (Pharmacy Dispensing

System, v3.6.210) databases. Generating service tickets in CIS.

Adjudicating meds in PDS for approval or denial, Sending information back

to IV Sales.

4/2001-4/2003 - Fairfield Resorts, Fort Lauderdale, FL- Promotional Time

Share Consultant. Outbound sales of Promotional mini vacations, only for

existing Time Share Owners.

11/2000 - 4/2001 - Leed Staffing Services, Danbury, Connecticut - Senior

IT/MIS Recruiter. Responsible for defining the candidates experience in the

field of Technology, Engineering, Programming, Internet/Intranet, Web

Development, ERP, CRM, eCommerce, Project Management, Disaster Recovery,

Security, NOC.

4/2000-10/2000 - Technology Control Services, Fort Lauderdale, FL -

Software Technical Writer/QA Tester

Tested 4GL Tools, LiteSwitchtm Software. Tested WEB interface for client

access wireless phone system. Web/Internet; Access Database; Oracle, -

UNIX, Windows NT4.0 Server/Workstation, Client/Server Architecture. R&D

policies procedures, timelines. Monitored, engineering source code in PVCS.

Assisted Quality Control Division in enhancing testing methods to follow

for new R&D applications. Recommended Mercury testing tools for install on

UNIX platform. FrameMaker6.0, PVCS Manager6.5, Version Manager, PVCS

Tracker6.0, Visio, Acrobat, Reader 4.0, Access, Excel, PowerPoint,

Macromedia DreamWeaver3.

4/99 - 4/2000 - Lawson Software, Atlanta, GA District - UNIX Technical

Consultant/Trainer/Tester

Work with Lawson Software LID, Technical Foundations, Systems

Administration/HR, Database Administration modules. Lawson Human Resources,

Financials, Supply Chain, Procurement. Travel to client sites. Install

Lawson Software Client/Server on UNIX platforms, IBM6000/AIX, HP/UX ver.

11, SUN/OS, WindowsNT-4.0, 2000. Tested new installation of COBOL compiler

to run LID on the client/server. Train corporate clients at Lawson Company

training centers and client company locations on implementation

fundamentals and utilization of the software. Connectivity to RDBMs as

Oracle, Informix, Sybase, etc. Email Lotus Notes, MSOutlook, UUCP, SMTP,

FTP/TCP/IP, Web Intranet/Internet, HTML, SEA (Self Evident Applications),

ERP (Enterprise Resource Planning), E-Business Solutions/Management, E-

Commerce.

. Testing software to analyze client-server and web based architecture.

. Experience in testing the web interface and backend infrastructure.

. Software tools that integrate with third party test automation

applications.

. Launch test configurations on-demand via a self-service portal all

without burdening IT

. Tools easily consolidate test infrastructure and provision test

configurations on-demand to support both manual and automated

functional, configuration, and regression testing.

. Involved in the decision of purchasing automated testing software:

Empirix, Seapine, Mercury, Automated QA and Compuware.

. Lawson Software, Atlanta, GA District - UNIX Technical

Consultant/Trainer/Tester

. Work with Lawson Software LID, Technical Foundations, Systems

Administration, Database Administration modules. Lawson Human

Resources, Kronos Time & Attendance, Labor Tracking software,

Financials, Supply Chain, Procurement.

. Installation of Medical Applications at Hospital sites.

. Travel to client sites. Install Lawson Software Client/Server on UNIX

platforms, IBM6000/AIX, HP/UX ver. 11, SUN/OS, WindowsNT-4.0, 2000.

. Tested new installation of COBOL compiled to run LID on the

client/server.

. Train corporate clients at Lawson Company training centers and client

company locations on implementation fundamentals and utilization of

the software. Connectivity to RDBM's as Oracle, Informix, Sybase,

etc. Email Lotus Notes, Outlook, UUCP, SMTP, FTP/TCP/IP, Web

Intranet/Internet, HTML, SEA, ERP, E-Business Solutions/Management, E-

Commerce.

. Sun-Trust Ft. Lauderdale, FL - QA Testing/Business Analyst Consultant

. Testing on Client/Server banking software, for Y2K, new and modified

financial applications using WinRunner, TestDirector, LoadRunner.

Writing and modifying Test scripts along with generating and closing

out defects.

. Responsible for signing off completed application once approved by me.

Printed tested report findings of modules to client. Checking the

functionality of 3rd party software in-house developed for Mortgage

division, Legal department, and help desk support applications.

. Working directly with programmers and banking managers. Operating

system used Windows NT4.0. Great Plains gain partner, and help desk

support.

. Call center operations and management, inbound and outbound customer

interaction.

. Medical Customer Service Inbound call center physicians network

. Sales Time Share Vacations and ownerships

. Managing supervisor of inbound customer call center

EDUCATION

City College, New York Prospect Hall Computer College

Communications/Business Computer Programming Applications

Broward Community College Center of Excellence (Lawson)

Call Center Operations & Management University Certification

Certification, Data Processing, Time Management Training, Customer

Computers/Applications, Programming Relations, Train the -Trainer Diploma

Institute of Financial Education,

Chicago, IL Institute of Children's Literature,

Customer Relations Certification MA

Atlantic Vocational Technical School Writer's guild correspondent

Certificate Medical Office Procedures, children's books

Terminology/Transcription Certificate of ISO-9001

(International Organization for

Standardization)

Microsoft Dynamics Great Plains CRM

Certification

Gramm-Leach Bliley Act Certificate

VOLUNTEER ORGANIZATIONS

Arthritis Foundation - Advocate/Ambassador and Support Group of Delray

Beach (Communicator)

VITAS - Certified Hospice Volunteer with Certified Paw Pals/Service Dogs

St. Jude's Children's Hospital

Leukemia Foundation / Bone Marrow Transplant

Disabled War Veterans

Veterans of Foreign War

Leukemia Foundation

Lupus Foundation

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