Customer Service Manager

Address: Contact Information:

***B Eugene St

Merrill, WI 54452 715-***-****

**********@*****.***

OBJECTIVE

To provide outstanding managerial and administrative support while

providing the customer base with innovative technology and a superior

product.

PROFILE

Self-disciplined and highly motivated individual with 17 years

managerial experience. Successful history assuming increased levels of

responsibility and productivity. Talent for quickly developing and

mastering strategies for area improvements. Extremely proficient in

both oral and written communication skills.

SKILLS SUMMARY

Project Management Computer Savvy Site First Responder

Report Preparation Customer Service OSHA 10 Certified

Written Correspondence Shift Management Certified Press Operator

General Office Skills Personnel & Time

Management Professional

Presentations

PROFESSIONAL EXPERIENCE

1 Shift Manager AND performance management

. Research and prepare monthly waste analysis for review at production

staff meetings.

. Resource personnel as scheduled and as necessary to meet production

scheduling to support customer delivery requirements.

. Document, report and deliver disciplinary and other personnel

management measures.

. Continually mentor and guide employees in proper and safe working

habits to maximize production and reduce potential for work related

injuries.

. Support and enforce site chemical management systems and environmental

policies.

. Communicate production results and status between other shift managers

and the plant manager.

. Provide oversight and troubleshooting expertise at each functional

production area within the facility.

. Kept daily, weekly and monthly metrics to review efficiency in various

departments.

. Was also scheduling back up.

. 2nd shift supervisor as well as the entire production floor, which

also included, plating, shipping and receiving reported to me.

. There were also 4 leads that reported to me from different

departments.

. Earned hrs goal of 80% in I-Mold

. FPY goal of 99% in Windshields

. At G3 I work with scheduling to insure correct jobs are running to

meet on time delivery.

. At G3 I have about 50 direct reports.

DEPARTMENT MANAGER

. Establish machine center production standards (EFM. waste and quality)

o Increased EFM from 339 to 388; an increase of 15%.

. Developed and facilitate Press Kaizen events

o Reduce changeover time from 60 minutes per color to 28 minutes per

color (reduction of 52%)

. Documented lamination and press training modules

o Fifteen employees in the respected departments have completed the

modules.

2

3 customer service AND vendor interaction

. Resource and secure purchases for lamination supplies and materials

o Negotiate pricing to improve profitability in addition to consignment

programs dependent upon area of responsibility.

o Investigate opportunities to trial alternate technology to improve

production performance and/or quality.

. Participate in and communicate production status at the daily

production review meeting

o Document production results on the Shift Report.

o Identify interruptions or shortages of production that may impact

customer requirements.

EMPLOYMENT HISTORY

Interflex group (c&h packaging). - Merrill, WI

Slitter Assistant, 1992 to 1993

Press Assistant, 1993 to 1995

Press Operator, 1995 to 1999

Quality Assurance Technician, 1999 to 2001

Shift Supervisor, 2001 to 2002

Shift Manager, 2002 to 2011

. Lamination Dept. Manager - 2002 to 2004

. Press Dept. Manager - 2004 to 2008

. Lamination Dept. Manager - 2008 to 2011

Northern Wire LLC - Merrill, WI

. 2nd Shift Supervisor - 2011 to 2012

. Production Lead Supervisor -2012 to 2014

Harley Davidson

. B Shift supervisor in I-Mold and Windshields - Feb. 2014 - June 2014

G3 Industries

. 1st Shift supervisor in the Fabrication side - Sept. 2014 -- Present

EDUCATION

northcentral technical college - Wausau, WI

Continuing Education - Team Building and Problem Solving

First Responder / First Aid

OSHA

First Operator Certification - Level 1

Forklift Operator Train-the-Trainer Program (OSHA)

Talent Management:

. Managing Career Development

. Providing Informal Feedback

. Coaching for Performance

. Performance Management

. Motivating Employees

. Managing Conflict

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