Project Customer Service

KABIR AROWORADE

**** ******** **** ~ Hoffman Estates, IL 60169

Cell: 312-***-****

*******@*****.***

~ PROJECT MANAGEMENT ENGINEERING ~

VISION STRATEGY DEVELOPMENT IMPLEMENTATION

Technically savvy, performance-driven and resourceful engineer with an in-

depth experience in electrical systems design, project management, process

development, team building and product integration. Exceptional experience

in leading the design, implementation, and improvement of electrical and

control systems, facilities, components, and products for the utility

industry. Proven back ground in leading all phases of the project delivery

lifecycle for complex project scopes from planning to completion.

Experienced in leading project solutions that meet budget, delivery and

scalability requirements.

. Transmission and Substation Operations management

. Design & Cost Estimation

. Project & Systems Analysis

. Project Management

. Team Building & Leadership

. Strategic Planning/Scheduling

. Distribution System Design

. Problem Resolution

. Construction Management

PROFESSIONAL EXPERIENCE

ComEd (Commonwealth Edison Company) Chicago, IL

2/2014 - Present

An energy delivery company and a unit of Chicago-based Exelon Corporation

providing services to approximately 3.8 million (approx. 70% of the state

population) customers across Northern Illinois.

SUPERVISOR CONSTRUCTION

Plans, directs, coordinates and supervises craft personnel engaged in the

construction, operation and maintenance of company overhead and/or

underground electric facilities.

. Supervises resources in a manner that ensures the safe, efficient,

economical, and expeditious completion of work with high regard for

customer satisfaction to accomplish desired results.

. Maintain an environment that promotes safety, environmental

compliance, diversity, innovation and high productivity

. Conduct performance reviews and identify opportunities for growth and

learning for craft personnel

. Ability to recognize unusual conditions and take corrective action at

management level

. Ensure compliance with the application of the collective bargaining

agreement

. Promotes safety principles and assist in the training and development

of the craft workforce.

. Coordinate emergency response to restore continuity of service to

customers, requiring 24-hour on-call responsibilities and varied work

schedules, as required by business needs

ComEd (Commonwealth Edison Company)

SYSTEM OPERATIONS SUBSTATION / ANALYST (1/2013-2/2014)

Direct, control and manage the Chicago Region Sub Stations budget and

ensure adherence to target. Assist the regional manager in the direction

and supervision of seventeen first line supervisors in addition to

planning, scheduling and coordinating the T&S switching schedule.

. Direct, control, and monitor the department's budget. Participate in

the department's financial planning, provide sustainable

recommendations and monitor performance using operations performance

indicator.

. Responsible for planning, scheduling, coordinating, and executing day

to day regional T&S switching schedule for all corrective, preventive,

and predictive maintenance projects in Chicago.

. Collaborate with other functional and project managers for optimal

utilization of resources

. Ensure department's compliance and completion of all required training

and procedures to 100% target.

. Serve a lead role in promoting safety by performing monthly office and

field safety audits on all craft and management employees, and share

lessons learn with the group.

. Provide leadership and direction to both craft and management

employees, and ensure a timely feedback regarding individual

performance.

. Work various roles as needed during storm restoration to help restore

the system back to normal

ComEd (Commonwealth Edison Company)

SR DISTRIBUTION ENGINEERING DESIGNER (4/2009-1/2013)

Perform all aspects of field engineering and develop designs to respond to

both internal and external customers; calculations, evaluations, design

documents, performance assessments, integrated systems analysis, cost

estimates, and engineering standards associated with power distribution.

. Plan and outline changes in power distribution to overcome

unsatisfactory conditions, such as over or under-loaded circuits, and

to provide for new or anticipated load increases.

. Partner and coordinate with other utility companies in the application

request process for right of way, easements, and all permits.

. Initiate electrical calculations to determine the size, number, and

type of equipment needed for design completion; address design

capacities from leakers, cable replacement, tap fuses, line clearance,

lightning arresters, etc.

. Review operational systems and recommend design modifications to

eliminate causes of malfunctions, address changes in system

requirements, and build real-world systems that met client

specifications.

. Investigate problems and provide improvement plans for correction

utilizing experience in regulations, guides, standards, codes,

methods, and necessary practices to perform routine assignments.

. Follow status of work from design thru construction completion.

. Provide engineering support during emergency restoration efforts on

distribution systems.

ComEd (Commonwealth Edison Company)

PROJECT ENGINEER (1/2008-4/2009)

Managed projects from initiation through closeout, as assigned and within

the parameters of cost, quality, schedule, scope, and objectives. Provide

leadership for project team and the project management process for new

residential, commercial, and industrial projects.

. Perform field inspections and prepare overhead and underground designs

in compliance to construction standards.

. Promote safe work practices by developing designs according to ComEd

and ESP construction standards, maintaining communications with

construction personnel, and adhering to the work management process.

. Manage customer service needs through the delivery of designs and cost

estimations based on standard rates and specifications.

. Respond to emergent call-outs, analyze condition, and performed

emergent response functions as required.

Spec Tec Consulting Chicago, IL

3/2005 - 12/2007

A Chicago based public utility consulting firm offering a variety of

specialized electrical engineering consulting, training, services and

solutions to electrical contractors, utilities and mass transit providers.

PROJECT MANAGER

Managed and led the preparation, review, development, and approval of

project scopes and design concepts based on customer requirements.

. Coordinated logistics for meter inspections and installation for

utility companies.

. Dispatched patrollers and wire watchers to customer sites during

emergency restoration efforts.

. Utilized data provided by engineers to prepare basic outlines of work;

established schedules compatible with project goals and budgets.

. Analyzed equipment types for proper customer sizing.

. Successfully took entrepreneurial ownership of all projects by

contributing to the development, approach, planning, methodologies,

and solutions development for all client accounts.

. Participated in the selection of personnel, evaluated performance, and

provided continuous coaching and guidance.

Baxter Mundelein, IL

6/2004 - 3/2005

A global diversified healthcare company with expertise in medical devices,

pharmaceuticals and biotechnology

ELECTRONICS TECHNICIAN INTENR

Performed repairs, preventive maintenance, and calibrations on basic

medical equipments

. Determined and analyzed all aspect of pumps and system performance.

. Performed root cause analysis of pumps and its components, and develop

appropriate countermeasures

. Disassembled and evaluate the infusion pumps, replace necessary parts,

rebuild, and test the pumps.

. Performed restoration of pumps, motors, and other products use to

deliver fluids and drugs to patients

. Calibrated and performed occlusion test on each pump according to

company procedures<>

. Perform repairs, preventive maintenance, and calibrations on basic

medical equipment

<>

EDUCATION & CERTIFICATIONS

MBA, PROJECT MANAGEMENT CANDIDATE (Expected: 11/2015)

Keller Graduate School, Chicago, IL

BACHELOR OF SCIENCE ~ ELECTRICAL ENGINEERING (5/2004)

University of Illinois at Chicago

ASSOCIATE OF SCIENCE (5/2001)

Oakton Community College, Des Plaines, IL

Computer Literacy: Proficient in the use of various software applications

including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

AUTOCAD, CIMS, TED/CEGIS, MATLAB, PASSPORT, HYPERION, MDT, OMS and ITN

ACTIVITIES AND MEMBERSHIP

NSBE, UIC Men's Soccer Team, Chancellor Student leadership Award, IEEE,

African American Leadership Council, African Student Association,

Reference available upon request

Contact this candidate