Customer Service Representative
Resume:
SHIELA ANN VELASQUEZ
* *********** **. ********** ****. Antipolo City, Philippines
Mobile number: +63-917-***-****/ +63-927-***-****
Email: **********@*****.***
Skype Acct: bellasquez
JOB OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability
to work well with people.
EDUCATIONAL ATTAINMENT
Bachelor of Secondary Education Major in English
Tertiary :
Our Lady of Perpetual Succor College
Concepcion, Marikina
2008– 2012
Haggai Christian Academy
Secondary :
Soliven Ave, Antipolo City
2002 2006
Roosevelt College Cainta
Primary:
Cainta,Rizal
1996 2002
KEY SKILLS
Self motivation, initiative with a high level of energy.
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Able to inspire, comfort, build self esteem
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Excellent communication skill
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Stress and time management ability
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Good organizational skills
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• Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
• Ability to work with several operating systems, including Windows, Mac OSX and Linux
SEMINARS/TRAININGS
• Leadership Seminar for Day School Teachers
(February 2009)
“Classroom without boarder”
The main aim of this program is to increase the knowledge base of the participants, enable them to integrate
various disciplines into the classroom
• Leadership Development Training
(September 2009)
“Leadership Development: A Lifetime Journey – Not a Brief Trip”
learned teamwork and interaction
interpersonal relationship
WORK EXPERIENCE
Caesars Entertainment Corporation – Teleperformance Philippines 4/14 Present
Marcos Highway, Antipolo Masinag
Title: Hotel Reservation Agent
Knows the type of rooms available as well as their location and layout.
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Knows the selling status, rates, and benefits of all packages plans.
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Knows the credit policy of the hotel and how to code each reservation.
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Creates and maintains reservation records by date of arrival and alphabetical listing.
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Determines room rates based on the selling tactics of the hotel.
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Communicates reservation information to the front desk.
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Processes cancellations and modifications and promptly relays this information to the front desk.
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Understands the hotel's policy on guaranteed reservations and no shows.
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Processes advance deposits on reservations.
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Tracks future room availabilities on the basis of reservations.
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Blessed Marian Academy 5/13 Present
Marcos Highway, Antipolo City
Title: English Teacher
• Teach students about the structure and content of the English language, including proper grammar, spelling,
and sentence structure.
Create instructional resources for use in the classroom.
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Plan, prepare and deliver instructional activities
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Create positive educational climate for students to learn in.
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Meet course and school wide student performance goals.
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Participate in ongoing training sessions.
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Micro Sourcing Inc. 11/11 – 1/13
Eastwood City, Quezon City
Title: Sales Associate
• Processes sales transactions by phone for Duty free Group Inc
• Serves customers in a professional, courteous, and timely manner.
• Proactively establish and maintain effective working team relationships with all support departments.
• Keeps the Sales Manager well informed of activities and significant problems.
Our Lady of Perpetual Succor College (Practicum) 11/11 – 3/12
Concepcion, Marikina City
Title: Student Teacher
• plan, prepare and deliver instructional activities that facilitate active learning experiences
• maintain discipline in accordance with the rules and disciplinary systems of the school
• Holds exams on a regular basis and evaluate their performance
• Give homework and check if students are performing well
PCCW Teleservices Inc 04/09 – 10/11
Ortigas Ave, Pasig City
Title: Technical Support Representative/ Customer Service Representative
• Provides customer service and basic troubleshooting to Nokia users in North America.
Private Tutor 6/06 – 3/09
Antipolo City
Title: Private Tutor in house
• Assists students academically in whichever subjects the students are seeking improvement.
• Presents the information in a way that a student can understand
• Helps them develop confidence in themselves and a positive attitude toward school.
• Evaluates students' progress in order to see where improvements can be made.
CHARACTER REFERENCE
Mr. Vergel Barogga
Social Media Analyst
******.*******@*****.***
Mr. Anthony Bruselas
Team Lead/Supervisor
*********@*****.***
Mrs. Marilou Mullon
School Coordinator
Ms. Abigail Velasquez
Executive Sales Manager – F&B Evening Store Pvt Ltd Maldives
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