Customer Service Sales
Resume:
Jenifer Harris-Biscoe
Bear, Delaware 19701
Phone: 302-***-****
E-Mail: *************@***.***
Professional Summary
Highly enthusiastic customer service professional with 16 years client
interface experience.
Core Qualifications
l Hard working
l Goal oriented
l Ability to handle/resolve problems
l Team-oriented
l Proven success in up-selling
Experience
January 2000 to current
ARAMARK, Widener University School of Law
Wilmington, Delaware
Food Service Director
Manage a staff of ten. Responsible for all weekly, monthly and yearly
operating statements. Responsible for forecasting on a monthly and yearly
basics with less than a 2% variance. Responsible for all accounts payable,
accounts receivable, and payroll. Uphold and maintain all safety and
sanitation guidelines and policies. Manage and follow through all catering
aspects. Manage a full subsidy account while minimizing loss. Create new
ideas to increase sales yearly. Maintain a high level of customer
satisfaction through the mystery shopper program.
January 1999 to January 2000
ARAMARK, Harcum College
Bryn Mawr, Pa
Food Service Director
Managed a staff of seven at a profit and loss account. Responsible for all
operating statements . Promoted marketing concepts to increase sales to
reach financial goals.
August 1996 to
January 1999
ARAMARK, University of Delaware
Newark, Delaware
Location Manager
Observed the daily operation of a large food service operation. Managed a
small location with sales of $200,000. Observed daily job duties. Followed
union guidelines for employees. Completed weekly schedules for employees.
Maintained weekly inventory costs.
Education
1996 Widener University
Chester, Pa
Hotel Restaurant Management
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