Customer Service Insurance

Steven Yabkow

***A Stamford Court Manchester NJ *8759

201-***-**** ( *******@*****.***

Objective To work in work for a company where I can utilize my Front

Desk, and Customer Service skills which will allow the

opportunity for professional and personal growth.

Education Fortis Institute Wayne, NJ August 2013

Certificate: Medical Billing/Coding

Areas of Study:

. Anatomy and Physiology, Medical Terminology, Pharmacology,

Human Relations, Medical Law and Ethics,

Fraud and Abuse Issues, HIPAA guidelines

Administrative Skills:

. General Office Procedures and Equipment, Customer Service,

Telephone Techniques, Business Correspondence,

Medical Records and Documentation, Filing, Appointment

Scheduling, Accounting, Billing, Collection Procedures

using computerized Medisoft Program. Process office

insurance claim forms (CMS 1500) for Physician Services,

DXL, Surgery, Anesthesia, Hospital Claim (UB92), ICD 9, CPT

4, HCPCS coding systems. Insurance EOBs, pre-

certifications, authorizations and referrals

Clinical Skills:

. CPR Certified

Externship: Belmont Dental North Haledon, NJ

150 hours practical experience in Medical Billing/Insurance

. Post payments for patient checks and insurance EOB

utilizing the DENTRIX program.

. Verify Insurance eligibility on patient insurance.

. Create new claims with coding to be sent to insurance for

payment.

. Covered front desk and answer telephone calls.

Dover Business College Dover, NJ March 1993

Certificate: Computer Electronic Repair Technician

Experience Belmont Dental North Haledon, NJ 08/2013-

08/2014

Front Desk Assistant/Billing Assistant

. Responsible for checking in patients and verifying

insurance coverage.

. Answer all in coming calls and answer any questions for the

patients.

. Accountable for collection calls recovered over $30,000 in

outstanding bills.

. Closed over 15,000 claims that were open due to a past

theft in practice.

. Confirmed next day appointments.

. Collect all outstanding money due at time of service.

. Call insurance companies with any insurance discrepancies

on open claims.

. Applying EOB checks from insurance companies.

. Promoted the Belmont Dental Plan to patients without

insurance.

. Had practice in figuring out the cost of treatment plans

based on insurance coverage.

. Participated in Dentrix training.

BioReference Laboratories Elmwood Park, NJ 03/2010-

03/2011

Client Service Representative

. Responsible for incoming calls from all clients regarding

clinical testing for patients.

. Accountable for adding on tests to existing labs and

verifying stability times.

. Organized STAT pickups and coordinated with the

transportation department.

. Filled out problem request forms for any lab mistakes that

took place.

RJ Staffing / Spectra Laboratories Rockleigh, NJ

04/2007-03/2008

Customer Service Representative

. Handled panic calls to the dialysis facilities for

emergency issues pertaining to blood tests.

. Processed supplies of water test equipment to be sent out

to facilities on a monthly basis, and contacting facilities

with any known issues with the orders.

Phoenix Sampling Group Lincoln Park, NJ 08/2003-

03/2007

Database Analyst 04/2004-03/2007

. Executed the weekly processing of AMA data.

. Received all state license information and evaluated the

changes for that round to be applied.

Sample Accountability Associate 08/2003-

04/2004

. Responsible for the monitoring of sample carry for our

various clients.

. Reconciled all sales associates that were out of variance

with the amount of samples they are off.

Info USA Woodcliff Lake, NJ 03/2002-

07/2003

Account Executive

. Sold business to business and business to consumer direct

marketing lists.

. Consistently exceeded month sales quota's by 25%

Skills Highly organized, self-motivated, quick learner, ambitious and

driven.

Dentrix, Microsoft Word, Excel, Power Point, Medisoft Patient Account

software

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