General Clerical

Shana L Maston-Shields

**** ******* *** ? Tampa, Florida 33625 ? 813-***-**** ?

************@*******.***

Receptionist

EDUCATION & TRAINING

High School June 1995

Brandon Sr. High Brandon, FL

SELECTED ACADEMIC PROJECTS

. [Project, Training, Conference]

. [Project, Training, Conference]

. [Project, Training, Conference]

KEY COMPETENCIES

. Monitoring

. Reading Comprehension

. Speaking

. Writing

. Science

. Mathematics

. Management of Material Resources

. Time Management

. Judgment and Decision Making

. Active Learning

. Management of Financial Resources

. Active Listening

PROFESSIONAL EXPERIENCE

Account Receivable October 2014 - January 2015

Macy's St. Petersburg. FL

. My roles were to answer the phones and open up accounts for customers.

May 2001 - July 2002

Waitress

Country Buffet Jacksonville, FL

. Collect payments from customers.

. Write patrons' food orders on order slips, memorize orders, or enter

orders into computers for transmittal to kitchen staff.

. Take orders from patrons for food or beverages.

. Check with customers to ensure that they are enjoying their meals and

take action to correct any problems.

. Serve food or beverages to patrons, and prepare or serve specialty

dishes at tables as required.

. Prepare checks that itemize and total meal costs and sales taxes.

. Present menus to patrons and answer questions about menu items, making

recommendations upon request.

. Inform customers of daily specials.

. Clean tables or counters after patrons have finished dining.

. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of

wine.

. Explain how various menu items are prepared, describing ingredients

and cooking methods.

. Prepare tables for meals, including setting up items such as linens,

silverware, and glassware.

. Perform food preparation duties such as preparing salads, appetizers,

and cold dishes, portioning desserts, and brewing coffee.

. Stock service areas with supplies such as coffee, food, tableware, and

linens.

. Garnish and decorate dishes in preparation for serving.

Waitress October 1999 - March 2001

Perkins Family Restaurant Tampa, FL

. Collect payments from customers.

. Write patrons' food orders on order slips, memorize orders, or enter

orders into computers for transmittal to kitchen staff.

. Take orders from patrons for food or beverages.

. Check with customers to ensure that they are enjoying their meals and

take action to correct any problems.

. Serve food or beverages to patrons, and prepare or serve specialty

dishes at tables as required.

. Prepare checks that itemize and total meal costs and sales taxes.

. Present menus to patrons and answer questions about menu items, making

recommendations upon request.

. Inform customers of daily specials.

. Clean tables or counters after patrons have finished dining.

. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of

wine.

. Explain how various menu items are prepared, describing ingredients

and cooking methods.

. Prepare tables for meals, including setting up items such as linens,

silverware, and glassware.

. Perform food preparation duties such as preparing salads, appetizers,

and cold dishes, portioning desserts, and brewing coffee.

. Stock service areas with supplies such as coffee, food, tableware, and

linens.

. Garnish and decorate dishes in preparation for serving.

. Fill salt, pepper, sugar, cream, condiment, and napkin containers.

. Escort customers to their tables.

February 1999 - August 1999

Night Manager

Krystals Jacksonville, FL

. Greet and register guests.

. Assign duties to workers, and schedule shifts.

. Train staff members.

. Prepare required paperwork pertaining to departmental functions.

. Interview and hire applicants.

ACCOMPLISHMENTS & AWARDS

. none

TOOLS & TECHNOLOGY

. Microsoft Word

. Microsoft Office

. Spread sheets

PUBLICATIONS

. None

AFFILIATIONS

. None

VOLUNTEER WORK

. Volunteered at Essrig Elementary for a school year as a teacher's

assistant. Tampa, FL

. Recently VP of Programs at Hill Middle School. Tampa, FL

. Helped organize Feed the Homeless last Christmas season.

. VP of the PTSA for next school year at Hill Middle School.

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