Customer Service Representative
Resume:
ISAAC SOLSON
***** ********** ***** *****, ** ***24
*******@*******.***
OBJECTIVE
Office Administrator, Office Coordinator, Senior Clerk, Controller/Data
Entry, Insurance Representative, Document Management Scanner
QUALIFICATIONS
An energetic individual with a commitment to personal and professional
excellence... Adept at analyzing and sizing up situations Precise and
accurate worker with background demonstrating pride in performance and
successful work accomplishments... Strong problem solving, follow-up and
organizational skills, paying professional attention to detail Self-
starter who welcomes new challenges, quickly learning new skills and
procedures with an excellent memory retention.
WORK EXPERIENCE
Freedom Health Care January 2008- February
2015
Enrollment Specialist/ Administrative Assistance
. Ensure appropriate letters and member correspondence are printed,
mailed and filed within the timeframes indicated in Medicare Chapter 2
manual.
. Scan enrollment applications and post/upload to appropriate directory
on FTP site.
. Accurately enter and quality-check new enrollment applications in
system database.
. Create member folders, file appropriately in member cabinet, and
oversee overall process in the department.
. Perform assigned duties and tasks to meet departmental and corporate
goals, improve operational skills, and increase personal knowledge.
. Participate in ongoing process improvement activities.
. Scanning Documents and uploading to members' file in Cardiff
The Parts House
Courier June 2007- September 2007
. Operate an automobile, or delivery van to transport auto parts
equipment and other materials to designated facilities.
. Data enter tracking part numbers to system database.
. Create invoices.
. Make deliveries to specific locations.
. Pick up items from designated facilities for immediate, next day, or
future delivery.
. Demonstrate continuous effort to improve operations, decrease
turnaround times, streamline work processes, and work cooperatively
and jointly to provide quality seamless customer service.
Cash Limousine November 2005- June 2007
Dispatcher/ Chauffeur
. Receive, record and service all incoming calls from customers and
drivers for assistance or general information.
. Work in as a customer service representative to assist high-level
clients with travel reservations.
. Assist drivers with problems and answer questions.
. Coordinate and schedule fares, relay instructions and information
requiring knowledge of policies, practices, procedures and reporting
relationships.
. Dispatch taxi and limousine drivers to drive automobiles and
limousines to transport passengers.
. Drive limousines to transport personnel and visitors of businesses,
government or other organizations or members of private households.
Raytheon Aircraft Services July 1999-October 2005
Office Administrator
. Perform duties and responsibilities of office clerk in accordance with
Raytheon Aircraft Services policies and procedures.
. Responsibilities involved keeping an updated account on current work
orders. This included incoming merchandise and mechanical parts.
. Ensure that required merchandise was in stock and delivered to the
clients needing the equipment.
. Work closely with Administrative Department to assure that all the
required work orders for each aircraft were current and accurate.
. Communicate with Raytheon branches across the nation to expedite the
delivery of stock from one branch to another. Enhanced communication
and analytical skills to resolve problems related to parts received
and billed.
. Manage database in a very efficient manner. Work order parts quotes
and order entries. Maintain invoices, packing lists, and all related
files.
. Proficient in 10-key pad.
. Receive Employee of the Year Award 2001
Hallmark Emblems March 1989-April 1999
Embroidery Digitizer
. Digitize designs and perform computerized editing procedures.
. Embroidery design using computer software.
. Digitize emblems for NFL, NHL, MBA, Super Bowl, college sports etc.
nationwide.
El-Al Israeli National Airline
Material Planner/ Inventory Control August 1977-
November 1988
. Accountable for more than 1 million in communication, navigational,
instrumental, electrical and oxygen related aircraft parts.
. Continuously analyzed and reviewed status reports of each line item
related to the department according to Boeing ATA chapters and
specifications.
. Prepared vendor purchase requisitions according to normal, immediate
operations requirements, danger aircraft on ground, and aircraft on
ground priorities. Performed quality assurance methods on all
requisitions to ensure completeness and correctness and provided
approval to purchase items.
. Kept updated and referred to latest vendors' price list in staying
current with quantity discounts.
. Performed parts cross-referencing and purchase hard to locate airplane
parts.
. Executed computerized inventory control procedures and verified
inventory stock levels.
PERSONAL
. Fluent in four languages- English, Hebrew, Hindi/Urdu and Marathi.
. Passion includes sporting activities especially Cricket.
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