Customer Service Project Manager

Aaron Bender

*** * ***** ** ********, WI 539**-***-*** 3742 ************@*****.***

Information Technology Professional

• Dedicated and technically skilled business professional.

• Offer computer and technology skills which can help introduce new innovative solutions to aid in creation of new

processes and any other applications.

Key Skills

Fast learner Document New Processes Critical Thinking and Analysis

Self motivated Project Management Problem Solving

Customer Service Process Improvements Develop Policies & Procedures

Experience

CABELA'S INC., Prairie Du Chien, WI 2010 to Present

January 2014 to Present

Enterprise Retail Support Technician II,

Support three retail stores physically and 50+ stores remotely

•

Setup ports for VLAN specified devices in Cabela’s, clear port violations, and troubleshoot network related

•

issues on Cisco switches

Added New Scopes to DHCP

•

Setup user computers and fix their everyday issues

•

Configure/Setup numerous reservations on DHCP for all different types of devices

•

Understand the basics of VMware

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Configure and implement new RF scan guns, portable Zebra hip printers

•

November 2010 to January 2014

DC Systems Technician,

Setup ports for VLAN specified devices in Cabela’s, clear port violations, and troubleshoot network related

•

issues on Cisco switches.

Lead a divisional initiative to configure the RF Guns to make them more efficient for the end user

•

On site Project Manager for the installation of a SICK scanner dimensioner in our Sidney, NE, Distribution

•

Center, where I was responsible for keeping everything on track and giving updates to my superiors

Setup user computers and fix their everyday issues

•

Configure/Setup printers in DHCP

•

Setup Omni channel pack stations in multiple retail locations

•

Education

SOUTHWEST WISCONSIN TECHNICAL COLLEGE, Fennimore, WI 2007 2011

Computer Support Specialist (2010)

Network Communications Specialist (2011)

PROFESSIONAL CERTIFICATIONS

A+ Certification Dell Printers Certified

Dell Desktop Certified Dell Laptop Certified

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