Customer Service Management

Kelsie ButlerKelsie Butler Kelsie Butler

** ******* ****, ************ **, 17363

Phone: 717-***-**** E Mail: ******.********@*****.***

Experience

Imagination Station August 2014 to Present

Lead Preschool Teacher Shrewsbury, PA

Plan both long and short range activities in accordance with curriculum objectives, developmentally appropriate practice and

program philosophy.

Meet the emotional, social, physical and cognitive needs of each child; prepare monthly/weekly plan charts; encourage assistants to

contribute to curriculum planning.

Complete bi annual assessment of children's development and report progress of children to parents in bi annual reports and through

parent teacher conferences.

Maintain anecdotal records; maintain confidentiality and provide daily open communication with parents.

Meet all applicable licensing regulations set by Department of Public Welfare and Keystone STARS

Luthercare for Kids February 2014 to July 2014

Assistant Group Supervisor Annville, PA

Assist group supervisor with both long and short range activities in accordance with curriculum objectives, developmentally

n

appropriate practice and program philosophy.

Provide input for bi annual assessment of children’s development; maintain safe and healthy environment; arrange classroom

n

environment in accordance to program goals and philosophy.

Maintain confidentiality and daily open communication with parents.

n

Worked closely with children diagnosed as autistic or having other behavioral and/or developmental diagnoses.

n

PHEAA American Education Services January 2013 to February 2014

Loan Counselor, Asset Maintenance Harrisburg, PA

Receive in bound calls in addition to placing outbound calls to borrowers/endorsers regarding student loan accounts.

n

Provide excellent customer service as a means of preventing escalated calls but also being flexible, calm, and respective to de escalate

n

a call when necessary.

Child Time S.A.C. April 2010 to December 2012

Lead Teacher Carlisle, PA

Responsible for providing quality supervision and care for enrolled students during both the AM and PM programs. Maintain

n

standards expected from the Department of Public Welfare and Keystone STARS.

Plan, organize, and execute creative, fun, and interactive activities that promote healthy development and growth for each child.

n

Structure the program with respect to the program’s core focus of helping children develop and promote competencies basic to social

n

and emotional learning: self/other awareness; mood management; self motivation; empathy; management of relationships

(cooperation, collaborative learning, and resolving conflicts).

Worked closely with children diagnosed as autistic or having other behavioral and/or developmental diagnoses; helping to develop

n

their treatment and behavior plan to better assist them in thriving in the school age program as well as outside of the program.

n

Education

n

Kelsie ButlerKelsie Butler Kelsie Butler

3143 Brookfield Rd, Harrisburg, PA 17109

Phone: 717-***-**** E Mail: ******.********@*****.***

Arizona State University August 2010 to Present

Bachelor of Arts in Psychology, degree in progress, Graduation: 2015 Phoenix, AZ

As of 5/2015 110 credits earned GPA: 3.25

Contact this candidate