Manager Customer

Khalid Rashid Baig

Cell # 647-***-**** Res # 289-***-****

***********@*****.***

** ********** ** **** ***, Mississauga ON L5R 4G9

Summary

> Versatile dedicated individual with over 15 years of airlines

operations management and customer services experience, who thrives in

dynamic, challenging and fast paced environment.

> Fully conversant with airlines aviation requirement of operations

control system, aircraft planning, crew scheduling, network and

schedule slots, flight planning, airport operations, emergency

planning and abnormal operations.

> Assertive and organized to demonstrate and prioritize task requirement

to deliver efficiently, effectively and perform well under pressure.

> Possess strong analytical, creative and critical thinking skills to

decide a cause of action to resolve complex and abnormal operational

problems.

> Permission obtained due cordial relations with CAA, designated enroute

entry point for overflying flights was permitted for flights to enter

and land northern stations thus saving 20 minutes flying time.

Professional Experience and Achievements.

Manager Flight Operations, Saudi Arabian Airlines

Karachi Pakistan

With successful analytical skills, multi-tasking, decision making and

effective communication, managed flight operations, crew scheduling,

customer services related matters as per company policies, regulations and

procedures.

Following were performed and achieved due highly organized and detailed

oriented skills.

> Created strategic plans in coordination with marketing department to

periodically generate more revenue,

26 Weekly Flights in 2006 were increased to 36 Flights in 2012 at 4

Pak stations.

All approvals from CAA and government agencies with revisions

in ASA were coordinated and obtained.

> Kept close monitoring of airports operations, crew scheduling,

customer services, with modifications and updates as per airlines

requirement to ensure safe, efficient and economical operation of

flights.

> Demonstrated ability to prepare and control Capital, Manpower and

Expense Budget of Flight Operations Pak.

> Submitted monthly and quarterly performance and achievement reports of

Flight Operations Pak regarding stations activities and crew

scheduling to head office.

> Successfully switched over to SABRE system keeping abreast with latest

communications procedures and provided necessary trainings to required

staff team.

> Monitored and ensured that all flights operate in compliance with

Airlines FOPM, FAR Part 121/91 & 135/91 and standards of contracting

state (CAA Pak).

> Leased aircrafts agreements were handled and submitted to concern

keeping check on the requirements being met and implemented as per the

agreements.

> Coordinated with Inflight base on regular basis in respect to crew

irregularities, and performance.

> Crew scheduling and crew irregularities, attendances reports were

prepared and sent to head office.

> Emergency local procedures established as per company policy and

contracting state (CAA Pak).

> Established procedures to manage customer care and operationally

handle flights at non operations staff location and off-line stations

with commitment to provide best and satisfied customer services.

> Developed and conducted result oriented comprehensive trainings with

excellent team coaching performance.

> Enjoy excellent interpersonal, communication and organizational skills

keeping good contacts with flight and cabin crew, Civil Aviation

Authority, other Airlines Managements and Government Agencies.

> Designed and prepared duty rosters of staff in respect of human factor

and operational requirement.

> Did staff skills evaluations looking into career promotions.

> GHA agreements were evaluated and coordinated with requirements,

submitted for processing to head office looking for safe, efficient,

economical for customer services requirements.

> Monitored GHA for flight handling activities and pointed out

discrepancies for efficient flights handling.

> Coordinated with crew scheduling, maintenance and other departments

for customer assistance and satisfaction during irregular operations

when flights technical, operationally delay, diverted.

Senior Flight Operation Officer, Saudi Arabian Airlines

Karachi Pakistan

> Assisted Manager Flight Operations in achieving goals within establish

procedures of Airlines policies and ICAO.

> Designed and prepared Standard Office Procedures Manual for flight

operations IOSA Audit with assistance from Manager Flight Operations

achieved as exemplary manual system wide for all flight operations

offices.

> Represented Flight Operations as auditee for IOSA audit and updated

procedures for non- conformities.

> Updated Operations Policy Manuals, Flight Crew Operating Manuals, P&P

Manuals, DGR and Jeppesen Manuals.

Khalid Rashid Baig

Cell # 647-***-**** Res # 289-***-****

***********@*****.***

55 Strathaven Dr Unit 804, Mississauga ON L5R 4G9

> General office administration assisted the Manager in coordinating

with Civil Aviation Authority, Government & Airport Agencies for

schedule & non-schedule flights for Landing & Over-flying Approvals,

Crew scheduling procedures with crew utilization.

> Prepared and coordinated with Inflight base for crew requirements,

availability and assigning on flights.

> Planned and handled diverted, re-routed/abnormal flights operations

due to weather or maintenance requirements. Making decisions in high

pressure environments with short deadlines for customers in safety

focused environments.

Flight Operation Officer, Saudi Arabian Airlines

Karachi Pakistan

> Assisted the Pilot in Command in flight preparation & provided

relevant information NOTAMS, Tafors, Significant Weather, C.F.P,

Dispatch Release, flights covered under MEL and CDL. required on the

route of a flight.

> Assisted the Pilot in preparing the flight plan, signing such plan &

filling with ATC.

Briefing pilots of flight documents prepared for the route to

be flown.

> Kept flight watch on company channel of en-route operations & provided

relevant information required by flighst.

> Calculated appropriate fuel loads based on aircraft type, payload,

weather conditions, maintenance etc..

> Developed flight plan based on aircraft type, payload, significant

weather reports and forecast, air traffic etc.

> Analyzed meteorological information to determine its safe and

economical impact on flight operations.

> Assisted flight crew in pre-flight and post-flight duties, arranged

hotel accommodation for crew on layover.

> Crew scheduling of over 200 Karachi Base cabin crew in coordination

with Inflight base.

> Assigned crew on pairings and efficiently planned daily flights

schedule, keeping watch on duty time limitations

and time balance for line of month.

Customer Services Agent, Saudi Arabian Airlines

Karachi Pakistan

> Acted as shift supervisor, coordinated with cargo, ramp, baggage

services, check-in, maintenance, catering, fueling, airport agencies

for smooth and efficient flights handling.

> Covered different areas of passenger services, check-in, customer

relations, load control,

baggage services, passenger assistance, ticketing and reservation to

customers satisfaction.

> Weight & Balance of B747, B777 L1011 (Tri-Star), A300 (Air Bus).

> Ramp handling, loading and offloading of aircrafts, load planning,

weight & balance.

> Handling V.I.P, charter flights, extra section and Hajj flights.

Professional Qualification and/ Trainings

Flight Ops. Officer License No. 328, FAA Aircraft Dispatcher written exam

CAA Pak 1996

Flight Ops Course (P.I.A Ground Passengers Handling Courses.

School). (Customers Svcs)

Weight & Balance of all types of Basic Airport Services Course.

Aircraft's. (Customers Svcs)

B747 Familiarization. (Planning & Initial Flight Ops Officer & B747

Performance) Familiarization.

Crew Scheduling Initial Courses. Crew Scheduling Intermediate Courses.

B777 Transition Course. (Planning & Proficient with MS Office, Word, Excel

Performance) and Outlook.

Flight Ops Recurrent Trainings for

Policies, Procedures, Crew scheduling,

CRM P&P and Aircrafts system.

Academic Qualification

> Bachelor of Science Degree Karachi University

> Higher Secondary Certificate St. Patrick's College.

> Secondary School Certificate St. Pauls High School.

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