Customer Service Manager

***** ****** **** 337-***-****/281-***-****

Humble, TX 77339 **********@*****.***

Damian L. Vickers

Objective

Obtain a position as a team-player in a people

oriented organization where I can maximize my

customer service experience in a challenging

environment to achieve corporate goals.

Summary of

Qualifications During my working experience I have acquired the

following tasks that have allowed me to perform at

my best:

Proficient in Microsoft Office including Word,

Excel and PowerPoint.

Basic accounting procedures, including cash

control.

Knowledge of general clerical functions.

Excellent customer service, communication, teamwork

and organizational skills.

Experience 2014-Present Expeditors Houston, TX

Forklift Operator/ Warehouse Worker

Proper packing and shipping inventory in the

warehouse.

Forklifting and Product delivery driver

Coordinating work with fellow workers and other

team members

2011-2014 Salon 180

Houston, TX

Warehouse Worker /Driver

Loading and unloading of goods and supplies and

ensuring proper handling of the same.

Ensuring the cleanliness and proper stocking of

inventory in the work area.

Maintaining quality in the warehouse and keeping

track of all damaged inventory and reporting the

same to the supervising authorities

Proper packing, labeling and tagging of the

inventory in the warehouse.

Forklifting and Product delivery driver

Conducting cycle counts of inventory and managing

daily log registers.

Efficiently carrying out all orders of the

supervisors.

Working in accord with all safety regulations of

the warehouse.

Coordinating work with fellow workers and other

team members

2010-2011 Oak Leaf 2016 Main Condominiums

Houston, TX

Access Control

Addressed and resolved security issues of common

concern for the property

Accepted and facilitated visitor requests and

clearance verifications via established clearance

databases

Created, modified, issued and retrieved IC and

facility access badges for tenants, staff,

Contractors and visitors as necessary

Responded to guest inquiries relating to the

security requirements and processes.

2007-2009 LIDS Houston, TX

Assistant Manager/3rd Key holder

Performed sales work, took inventories, reconciled

cash with sales receipts, kept operating records,

and/or prepared daily records of transactions

Acted as manager in manager's absence

Ensured compliance of employees with established

security, sales, and record procedures and

practices.

2008-2009 World Packing

Houston, TX

Warehouse Worker

Completed daily logs

Loaded and unloaded finished product onto truck,

aircraft, and/or railcars

Communicated with operators from other shifts

Stocked and maintained warehouse inventory

Packaged finished product for shipping (shrink

wrapping, boxing, labeling)

2007-2008 Shiek Houston, TX

Warehouse Worker

Ensured that each and every customer received

outstanding service by providing a friendly

environment which included greeting and

acknowledging every customer

Maintained solid product knowledge and all other

aspects of customer service

Utilized a working knowledge of all retail

merchandise including price, any special product

considerations, and stock location in store and in

the back stockroom.

Skills

Fork Lift

Customer Service

Education Shipping and Receiving

2005-2008 Texas Southern University- Jesse H.

Jones School of Business Houston, TX

Business Administration (BBA)

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