Customer Service Manager

George Lopez

*** ***** ****** • San Francisco, CA • 94117

CELL 408-***-**** • E-MAIL **********@*****.***

PROFILE

• Able to negotiate, pay attention to detail, manage and supervise others

• Previous counseling experience and skilled in caring for others

• Quick learner, motivated, creative, flexible and assertive

EDUCATION

• GED: Poougkeepsie, NY in 1980

• CAADAC Certification from City Team Ministries: San Jose, CA in 2008

• Completed CEUs in Psychology, Pharmacology, and Cognitive Behavior

• Attended Marist Junior College in Pooughkeepsie, NY in 1980

EXPERIENCE

Volunteer Department Head – HealthRIGHT360: San Francisco, CA

• Signed clients entering and exiting from the facility

• Maintained an accurate log of all clients who were not in the facility

• Provided excellent customer service to individuals calling for information

• Referred certain calls and clients to appropriate staff

Drug and Alcohol Counselor – Occupational Health Services: Mountain View, CA

• Counseled DUI clients on the dangers of drinking and driving

• Provided one-on-one services with each client and documented all services

• Maintained a caseload of 60 active clients and facilitated groups, educational instruction

Technical Recruiter – Barrett Business Services: Santa Clara, CA

• Recruited clients for the technical industry such as: Senior Buyers, Technical Writers,

Code Programmers, and Manufacturing

Account Manager – Labor Connection: San Jose, CA

• Ensured workers’ compensation on a daily basis

• Placed workers and laborers in the construction industry

• Processed and maintained all billing to companies that employed our workers

890 Hayes Street • San Francisco, CA • 94117 • CELL 408-***-**** • E-MAIL **********@*****.***

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