Human Resources Sales

JENNIFER LOVORN

Lombard, IL

********@*****.*** 630-***-****

www.linkedin.com/in/jenniferlovorn

SENIOR HUMAN RESOURCES BUSINESS MANAGER

Expertise in Leadership Development and Coaching Employee Engagement

Change Management

Comprehensive HR experience, supporting significant business units,

transcending regional and global structures in various job functions, such

as sales, services, engineering, training, marketing, and supply chain.

Recognized for outstanding leadership in managing projects, identifying and

resolving issues. Highly regarded for developing in-depth client

relationships with business partners. Multiple awards for significant

accomplishments and cost savings. Deep experience with all Microsoft Office

products and specific HR systems: SAP and Workday.

Consulting Coaching Training & Development Succession Planning

Performance Management Compensation Employee Communications Operations

& Project Management Organizational Development Employee Relations

Organizational Effectiveness Talent Acquisition

PROFESSIONAL EXPERIENCE

MOTOROLA SOLUTIONS, INC., SCHAUMBURG, IL

1999 - 2014

Senior Human Resources Consultant

2013 - 2014

Provide comprehensive Human Resources support to over 900 employees,

spanning multiple regions in the Supply Chain Organization.

. Improved organizational effectiveness by managing the talent and

leadership processes, aligned to current and future business strategies,

including coaching leaders on development plans and programs for the top

10% and bottom 10% of employees.

. Created a high-potential program to focus on development of critical

leadership competencies, resulting in ready-now successors for management

positions, critical roles, and rotations of 5% of the organization

annually, and savings of recruitment costs.

Senior Human Resources Consultant

2011 - 2013

Managed all client-facing HR operations globally, responsible for $14M in

budget, and provided HR support for a newly formed Training Organization

across the globe.

. Led a significant change management process for over 200 HR employees and

contractors as part of the implementation of a multi-million dollar

global HR system, identifying and resolving issues, as well as providing

constant communications and training. Received bonus award for excellent

results.

. Managed budget planning and forecasting for the global HR organization

consisting of 220 employees in more than 25 countries. Identified 5% of

mischarges, resolved issues, achieving budget reduction of 5% while

maintaining the same headcount level for following year.

. Managed extremely complex reduction-in-force process globally, including

interpretation and execution of applicable laws, reporting for financial

reserve write-off of over $8M quarterly. Developed training for managers

and HR associates and coordinated all resources and activities.

. Improved organizational effectiveness and operations, reduced costs and

streamlined processes by integrating disparate training functions into

one organization of over 300 employees globally.

. Created and implemented coaching-for-performance training, integrated

with talent management process used to replace performance ratings.

Delivered and consulted with managers through this significant change,

ensuring managers and employees received immediate value from the new

coaching process.

. Constructed career roadmap by developing detailed job descriptions,

including skill sets, job requirements, and training employees needed to

move throughout organization. Results: consolidated over 40 job

hierarchies down to 20, reducing complexity and inconsistency.

Senior Human Resources Consultant

2009 - 2011

Provided comprehensive Human Resources support to the highly regarded sales

organization, consisting of 500+ employees nationally, in various sales

functions.

. Reduced cost and complexity by leading a group of more than 20 regional

experts and directors in a redesign of a worldwide variable pay program

for 2,000 global sales associates, assessing regional differences and

requirements, incorporating over 50 different plans. These plans are

still being used today. Bonus award for outstanding results and savings.

Presented regularly to the Senior Vice President of Sales reporting the

project status, risks, and obtaining approval for major decisions.

. Successfully led an HR project as part of a $15M company-wide change in

purpose and values. Partnered with all global HR representatives to

identify and rebrand all HR policies, processes, and collateral.

Human Resources Consultant

2007 - 2009

Provided all aspects of HR support for North America Services Organization,

with over $2B in revenue and 1,300 employees.

. Managed a team of 15 business representatives to identify and implement

plans to increase employee engagement and retention, resulting in 8-10%

improvement in 10 index categories for employee satisfaction. Received

bonus award for significant achievements.

. Created career roadmap across 10 different job functions and over 40

positions, resulting in clear job progression with required skills,

experiences, and training.

Employee Relations Consultant

2005 - 2007

Managed all employee relations' issues for a 500+ employee site, partnering

with several business leaders, other HR teams and employee relations

leaders to ensure consistency in training and communications and alignment

to the business strategy.

. Led two major projects during an integration of six business employee

relations functions, creating consolidated global performance improvement

plan and reduction in force processes. Improved efficiency and removal of

multiple processes. Managed team of directors and HR consultants through

process, including all worldwide locations.

. Developed redeployment team for employees impacted by reductions in

force, resulting in successful career workshops and fairs. Provided

communication vehicles and analysis of results. Organized and coordinated

all stakeholders in multi-million dollar contracts for redeployment.

Provided executive summary to the Corporate Vice President of Employee

Relations and senior HR leaders for each business unit.

Human Resources Analyst

2002 - 2005

Provided HR support for 300 Sales and Marketing associates, including the

identification of performance goals, managing performance issues and

relative performance process, coaching of managers, and employee relations

issues.

. Managed process for 200 expatriates globally, including repatriation

management. Created definition around requirements to ensure meaningful

assignments by reintroducing parameters and working with vendors for

relocation. Managed coordination of local training plan to ensure

repatriation within two years.

. Drove monthly employee communications process across all HR teams to

ensure employee awareness of all HR-related activities, resulting in

improved engagement. Partnered with the corporate HR functions to ensure

all aspects of benefits, programs, initiatives, and employee actions were

included.

Human Resources Administrative Assistant

1999 - 2002

NEWLY WEDS FOODS, INC.

1989 - 1999

Operations, Inventory Control, Personnel, and Accounts Receivable

EDUCATION

University of Phoenix, Warrenville, IL

Masters of Business Administration

Bachelors of Science in Business Management

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