Axel Alfonso Ruiz

***** ********* *** ● Cleveland, OH ● 216-***-**** ● acpold@r.postjobfree.com

Desktop Imaging / Active Directory Management/ Desktop Support Positions

* Results driven, self-motivated professional with solid experience supporting multiple PC’s and users from the home-based business to retail stores.

* Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

* Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

* Use of new and innovative technologies to achieve timely results for client needs.

Education

ComputerTraining.com – Independence, OH, MCSE Certification 5/07

Microsoft Certification program ● GPA: 3.2 /4.0

Concurrent Employment with College Studies:

* Migration Technician (Jan 2007 to Present): Provide networking/desktop support and performing the latest in deployment techniques using SCCM. Installed medical equipment using the latest in cable management techniques in a timely manner.

* Phlebotomist / Lab Technician (Mar 2009 – Mar 2012): Worked with wireless PDAs, troubleshooting and configuring for inventory and training purposes in conjunction with the EProgesa software. Performed virus checks and used Eprogesa for shipping and handling of medical specimens.

Technology Summary

Certifications:

MCSE, MCSA, MCP Certified

Systems:

Linux (Red Hat, Ubuntu, Fedora), Windows 9X/NT/2000/XP/7/2K3, 2K8, Mac OS

Databases:

Oracle, ADB2, Relational Databases

Languages:

HTML, C++, Java, VBScript, Auto IT

Software:

MS Project, MS Visio, MS Office, Lotus Notes, SCCM, Oracle VM Virtual Box, Citrix XENApp / XENServer. McAffee, AVG, SOPHOS Antivirus, Malware bytes and wirehsark. GImageX, Symantec Workspace Appstream, BMC Footprints and Remedy Ticketing

IT Experience - Projects Completed

Smart Source / Hilton Hotels / Monitor Refresh

Lead Migration Tech (Sept 2014 – Apr 2015)

* Performed migration using ITIL standards and procedures under direct supervision and in direct contact with the helpdesk and NOC.

* Was the lead on their migration from Windows XP to Windows 7. Directed a team of 4 technicians to perform a migration of the Airport site.

* Installed new HP server with Microsoft Server 2012 / De-commissioned the old Windows Server 2003 edition. With constant monitoring and supervision from the Smart Source data center.

* Performed inventory on incoming and outgoing equipment. Prepared items for shipment, and inspected equipment for correct serial numbers and models.

* Delegated tasks to associate technicians, which include moving PCs to be shipped, installing new desktops, printers and peripherals.

Migration Specialist / Clean Harbors (Jan 2015 - Present)

* Performed in place upgrades of monitors and desktop/ laptops.

* Mapped out network drives and printer configurations over the network.

* Created an inventory of both new and old equipment.

* Prepped out equipment for shipping.

* Trouble-shot unique issues resulting from upgrading to a new operating system.

Cleveland Municipal School District

Desktop Technician (Oct 2013 - Present)

* Working as a contractor for the district installing, configuring, and troubleshooting PCs, printers and projectors.

* Upgraded, Imaged and decommissioned various types of manufacturer PCs and printers (HP, Dell, IBM, and Apple)

* Performed cable management, managed PCs through Active Directory, and tested various updates and solutions for mission specific projects.

* Worked with team to perform inventory sweeps, facilitated imaging process with familiarity and expertise.

Sullivan & Cogliano – Contract (Completed)

Deployment Specialist (May 2013)

* Worked as a deployment specialist on a consulting level for a special project for an AETNA healthcare partner.

* Upgraded Windows XP PCs and laptops to Windows 7 Professional using offsite servers, remote desktop and SCCM.

* Inventoried, deployed and secured new workstations and laptops to various locations within area worksite in a timely fashion.

Kforce Professional Staffing – Contract (Completed)

Deployment Specialist (Mar '12 - Aug '12)

* Worked on Catholic Healthcare Partners project for Mercy Hospitals in Western, and Southern locations.

* Coordinated two teams of 3 consultants each to image multiple Dell PCs and HP laptops.

* Inventoried various computer equipment and peripherals in a warehouse environment, deployed items and replenished when needed.

Independent Contracting – AruDynamics Consulting

IT Consultant (Apr ’07 – Present)

* Installed Windows 7 on client computers and troubleshot issues using Remote Control Protocols from a dedicated deployment server.

* Removed viruses and spyware using various types of software sometimes on site and sometimes remotely.

* Installed family-friendly security measures for clients younger web surfers by tweaking Microsoft security through group policy.

* Monitored network traffic for intrusion and or signs of infiltration through malware or Trojan horses using a variety of network sniffers and security bypass techniques.

* Installed wireless routers and peripherals for home networking.

* Used White-Hat Security penetration techniques to describe flaws in client firewalls.

* Performed Home network backups of files, pictures and video.

* Restored Windows XP and Windows 7 PCs and laptops from backups, stored drives and using built in restore functions.

Pomeroy IT Solutions – Contract (Completed)

Deployment Specialist (Jan ’07 – Apr ’07)

* Worked on Owens-Corning project. Coordinated a team of 3 consultants to image multiple PC’s and laptops using a variety of software products including Norton ghost and Microsoft Windows.

* Coordinated and inventoried completed PC’s and laptops in warehouse and prepared for re-shipment using PDAs and created an inventory program to keep track of all items used in the project.

* Collaborated with team working on CMSD project to install, configure and secure networked PC’s in James F. Rhodes HS in Brooklyn, OH.

Selected Contributions:

* Researched and developed knowledge-base articles for Lotus Notes issues, resulting in an increase in end user efficiency, also reducing overall trouble call times.

* Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently delivering top quality service and achieving project goals and expectations.

* Trained consultants to perform Active Directory migration using remote desktop.

References

Brian Mitchell (440) 714 - 4174 acpold@r.postjobfree.com

Georgetta Minnis (216) 526 - 8526 acpold@r.postjobfree.com

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