Customer Service Engineering

Dale Fine

*** ********* **.

Clairton, PA *****

Phone: 412-***-****

Email: *********@*****.***

Experience:

DAY TOYOTA COLLISION CENTER - Elizabeth, PA

Body Shop for Local Automobile Dealer

September 2013 - October 2014 - Auto Detailer

Detailed cars for retail sale and wholesale.

Transferred cars to and from West Liberty Subaru and Day Toyota to

Collision Center.

Cleaned Collision Center, removed trash, and kept grounds clear.

BOMBARDIER - West Mifflin, PA

Design of electrical and mechanical system, engineering and integration,

and production of the Automated People Mover (APM), monorail and rubber-

tired rapid transit technologies.

January 2013 - May 2013 - Assembler, electro-mechanical devices

Inspected incoming parts for defects.

Read schematics and engineering drawings to assemble cabinets, panels &

switches.

Ran wiring.

ALSTOM GRID, INC. - Charleroi, PA

130 years' experience and ranks among the top 3 in sales in electrical

transmission sector; customers include power generators, electrical

utilities, industries, and cities.

January 2012 - December 2012 - Wireman/Assembler, electro-mechanical

devices

Inspected incoming parts for defects.

Read schematics and engineering drawings to assemble cabinets, panels &

switches.

Ran wiring.

AMERICAN MANUFACTURING & INTEGRATION (was RTB, Inc.) - Irwin, PA

Engineering, manufacturing, and assembly services of control panels,

enclosures, industrial controls, and cables & harnesses for power

transmission/distribution, industrial controls, medical equipment, and

consumer products.

February 2011 - December 2011 - Assembler, electro-mechanical devices

Inspected incoming parts for defects.

Able to work at any station from beginning to end of assembly line.

Performed QA inspections on finished devices.

Packed devices into shipping containers.

FREELANCE WORK and ODD JOBS - Elizabeth, PA

2008 - 2010 - Retail Merchandising & Auditing

Employers included Market Force, Mystery Guest, and Kinesis-CEM

Performed hundreds of assignments with many companies. Duties included:

Evaluating customer service.

Writing up those evaluations.

Delivering merchandise, processing returns, & recalling defective items.

Interfacing with store management.

Reporting results online.

PRAGMATICS, INC. - McLean, VA

Company provides high quality IT services and products to federal

government, focusing on defense agencies.

January 2008 - October 2008 - Technical Writer & Software tester

Worked in Software Engineering Department, developing, maintaining, and

updating the Joint Operation Planning and Execution System (JOPES)

applications, both UNIX/Oracle-based and web-based versions.

Communicated with software developers/engineers regularly basis,

translating their concepts into less technical language.

Tested a variety of JOPES applications as each new release was finishing

development, reading, editing, reviewing, and finalizing test documents.

Used RoboHelp and SnagIt software to create online help and screen captures

for User Documentation.

ADVANCED SYSTEMS TECHNOLOGY AND MANAGEMENT, INC. - Vienna, VA

A science- and technology-based engineering and management consulting firm

May 2004 - December 2007 - Program Management Specialist

Involved primarily in projects for the Federal Transit Administration

(FTA), although in concurrent projects related to the Federal Motor Carrier

Safety Administration (FMCSA), and the NRC.

Performed State Management Reviews (SMR) for FTA of state transit

departments receiving FTA funds. SMR had many steps:

Reviewing detailed technical information for state transit programs funded

under FTA regulations.

Interviewing FTA personnel in all 10 regions.

Conducting extensive on site interviews (1 week each) with state transit

personnel about programs.

Evaluating states' adherence to FTA regulations, based upon all inputs.

Identifying best practices, helping disseminate those to other states.

Writing draft reports on site, summarizing the results.

Interacting & cooperating with FTA personnel at every process step.

Writing a final report for issue 30 days after on site visit.

Updated the 270-page SMR guidance book with input from the whole of FTA and

fellow reviewers.

Assembled and prepared materials for SMR training workshops. Updated the

training manual annually.

COMMUNITY COLLEGE OF ALLEGHENY COUNTY - Boyce Campus, Monroeville, PA

Local Institution of Higher Education

June 2001 to May 2004 - Instructor / Tutor

Provided one-on-one instruction for students in first and second semester

College Chemistry (inorganic), all Mathematics (Arithmetic through

Differential Equations), and all Physics (non-calculus, basic courses

through advanced engineering-oriented courses).

Taught Intermediate Algebra.

WESTINGHOUSE ELECTRO-MECHANICAL DIVISION - Cheswick, PA (now Curtiss-Wright

- EMD)

Designs, manufactures, tests, and provides support for advanced pumps,

motors, generators, and electronics.

March to October 2000 - Engineer

Involved with project for the development, design and supply of electro-

mechanical applications for the Secondary Propulsion Unit of nuclear

submarines.

Performed hydraulic system pressure drop calculations.

Initialized and finalized drawing revision notices.

Assisted Lead Engineer with scheduling, using MS Project.

Education: Bachelors of Nuclear Engineering - Georgia Institute of

Technology (Atlanta, GA) 1996

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