Customer Service Manager

John Balderrama

***** ***** **** # **** **********@*****.***

Dallas, TX 75287 Home:972-***-****

Cell: 469-***-****

Dedicated associate with 29+ years of retail experience in several

different environments. Familiar with several different inventory control

techniques. Outstanding relationships with vendors and customers.

Ability to work well in team environment as well as alone.

Able to look beyond given tasks to find areas of opportunity. I keep myself

busy by finding cleaning or stocking that may go beyond given tasks to

enhance the customer experience.

Able to give Fast and Friendly Customer service

Willing to work outside of scheduled hours and willing to travel to

different locations when needed

Kroger - Frisco Texas Jan 2011 -

Fuel Lead Present

Scheduling for the entire department

Ensuring State Inspections are in compliance

Ensuring safety of equipment and public are followed

Creating effective sales merchandising and planograms on a

weekly basis

Consistently chosen to help struggling stores as well as

open new stores

Del Taco - Lewisville, TX July 2012 -

Shift Manager May 2015

Monitor Food Safety Guidelines

Customer Relations and Escalations

Handling Daily Deposits and other Cash Operational tasks

Certified Trainer of new employees

Quik Mart - Tucson, AZ Mar 2010 -

July 2010

Clerk

Clean and stock entire store including coolers and gas

pumps

Broke down machines to perform detail cleaning

Work with other stores to cover shifts of other employees

(even worked double shifts when needed

Circle K - Tucson, AZ July 2007 -

Assistant Manager July 2008

Inventory control

Vendor relations

Working with the safe to assist in the daily operation of

the store

Family Dollar-Tularosa, NM July

2005-July 2007

Assistant Manager

Opening and Closing Duties

Inventory Control

Cash Handling including daily deposits

Workforce Management

Safeway - Sierra Vista, AZ May 1993 -

Food Clerk April 2004

In charge of the following departments

Liquor, Frozen Food, Dairy and Lead Stockers

Helped open new stores and do inventory

Member of scanning Team to ensure pricing was correct

Customer Service and Cashiering

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