Customer Service Medical Assistant

Shakira Greene

Healthcare Administrator with interest and experience in Women's Health

High Point, NC

*******@*****.*** - 336-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Office Manager

Triad Women's Center - High Point, NC - 2007 to 2014

Obstetrics and Gynecology Practice

• Develop and implement policies and procedures

Updated portions of employee handbook and job descriptions, Epic and eClinicalworks EMR rollout

• Conduct and analyze financial and functional efficiency reviews and develop and implement changes for

improvement

Modify methods of operations in regards to patient flow, strategic planning with physician leader, director, and

VP of ambulatory clinics

• Compile and deliver requested information to director in a timely manner

• Coordinate marketing efforts

Visits to potential referral sources, local businesses, health fairs, and community outreach programs, assisted

with website development

• Human resource tasks including hire, train, coach/counsel, and evaluate staff, prepare payroll

New hire 30-60-90 and yearly staff reviews

• Equipment and supply procurement, inventory management

Implemented monthly supply ordering to enable improved inventory management and expense tracking

• Assist in development and operation of the satellite clinic

• Hospital and managed care credentialing

Gathered and submitted necessary materials for credentialing

• Maintain physician office, surgical, and personal calendar, assist in preparation of materials for events, and

maintained physician memberships and journal subscriptions

NC Breast Cervical Cancer Control Program data reporting, prenatal IV iron study data management, type

meeting/presentation notes, maintained ACOG and other professional organization memberships

• Manage OSHA compliance, workplace hazards and safety staff education, and safety zone portal

documentation

Scheduled yearly staff training, created safety logs (ie. eyewash, refrigerator, patient medication samples,

autoclave, contraceptive device removal), maintain equipment service contracts and proper functioning

(LEEP machine, ultrasound, thermal ablation machine, hysteroscope, D&C machine, microscope, colposcope,

urodynamics machine, power exam tables)

• Ob/Gyn Revenue cycle management

Reduce denials through provider and staff education on proper billing/coding techniques, implemented

insurance verification on day of service, monitor A/R, implemented procedures during check in process to

ensure correct billing information, monitor and report insurance companies if they repeatedly paid below

contracted amount, large balance inquiry and resolution

• Promote, monitor, and maintain a high level of customer service and engage in service recovery

Practice and taught staff AIDET service training and the values of our organization - caring for our patients,

each other, and the community by communicating honestly and directly with respect, diversity inclusion, and

accepting responsibility for ones actions

• All other duties to maintain daily function including medical assisting, sending claims

Medical Assistant

Triad Women's Center - High Point, NC - 2005 to 2007

Assist with gynecologic exams and procedures

• Obtain vital signs, fetal heart tones, and fetal non-stress test results

• Complete OSHA controls

• Administer oral and injectable medications

• Prepare wet mounts and urine for microscopy

• Phlebotomy and process lab specimens

• Disseminate lab results

• Schedule appointments and referrals

NC BCCCP Coordinator

Triad Women's Center - High Point, NC - 2005 to 2007

Patient recruiting

• Create intake forms

• Collect, organize, and enter data into state database

Teen Tobacco Use and Prevention Project Assistant

Old North State Medical Society - Durham, NC - 2003 to 2003

Prepare learning material for teen conferences

• Lead tobacco use prevention discussion sessions

• Coordinate speakers for conferences

MENTORING AND LEARNING EXPERIENCE

Insigniam Breakthrough Sessions

Cone Health, Greensboro, NC

Leadership Sessions

Cone Health, Greensboro, NC

Pathology Internship

Wake Forest University, Winston-Salem, NC

Billing Specialist

Triad Women's Center - High Point, NC - 1999 to 2002

Charge entry

• Submit electronic and paper claims

• Use insurance company websites to check claim status

• Follow up on delayed payments and denied claims

• Report insurance companies who do not follow contract agreements to the proper authorities

• Precertify surgery and obstetrical services

EDUCATION

Master of Health Administration

Pfeiffer University - Charlotte, NC

2014

B.A. in Criminology and Criminal Justice

University of Maryland - College Park, MD

2008

ADDITIONAL INFORMATION

COMPUTER SKILLS

• Microsoft - Word, Excel, PowerPoint, Outlook

• Medical Office Software - Allscripts, eClinicalWorks, Epic, inSERVIO, IDX

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