Project Manager Information Technology

David Warren

**** **** **** ****** *******, Illinois 60617

Email: ************@*****.*** • Phone: 312-***-****

INFORMATION TECHNOLOGY PROFESSIONAL

Served as an Information Technology Analyst and problem solver to business and partners to assist them in

optimizing the online present. Demonstrated effectively present information and respond to questions from

groups of associates, managers and clients. Ability to learn and teach new concepts easily and adapt to

change. Manage multiple concurrent tasks.

EDUCATION & CERTIFICATIONS

Master of Information System Mobile Bachelor of Science – Business Management

Computing Robert Morris University

Robert Morris University November 2005

June 2014

ITIL Foundation Service Management MCSA Installing and Configuring Windows7

Cisco Certified Network Associate MCSA Enterprise Desktop Support

Project Management Professional Technician on Windows 7

KEY RESPONSIBILITES

Software Support

• Demonstrated capabilities to work in a highly interdependent team environment

• On call for any unexpected issues/outages that may arise in order to quickly reduce/prevent

any downtime for daily operations

IT Support

• Routinely test and verify that current hardware/software is up to date and working properly

and that server room is organized used efficiently

• Basic knowledge of TCP/IP, DNS, computer/printer anatomy and operations

Desktop Support

• Utilizing remote monitoring and management software to resolve client requests

• Demonstrated ability to work with key personnel across multiple departments to build a

shared vision for solutions

PROFESSIONAL EXPERIENCE

WARREN TECH 39, Chicago IL • 2014- Present

Information Technology Analyst

Experience transitioning applications, systems and infrastructure from development to a live

environment. Determines proper installation parameters for software and hardware, for smooth

integration, transition and efficiency environment. Develops and implements comprehensive test

plans to ensure that systems and programs are tested and debugged.

Selected Achievements:

• Analyze, review and modify web systems by designing, maintaining, documenting, testing,

developing and monitoring

• Plans, develops and implements backup and recovery procedures

David Warren

2101 East 99th Street Chicago, Illinois 60617

Email: ************@*****.*** • Phone: 312-***-****

• Monitors and collects data on system performance

ROBERT MORRIS UNIVERSITY, Chicago, IL • 2013-2014

The ICenter is an institutional division at RMU

Junior Software QA Tester / Business Analyst I

Conducted requirements analysis via information gathering sessions with business users and

technical staff, workshops and meetings to define business requirements. Analyzes the feasibility of,

and develops requirements for, new systems and enhancements to existing systems; ensures the

system design fits the needs of the users. Assisted users in accessing and interpreting their data and

provided reports and dashboards that supported their business needs.

Selected Achievements:

• Led technical team of 9 efforts to specify, improve, and implement the functionality of the

designated lifecycle.

• Provided 30 end user support and education on the use of CRM to internal and external client.

• Defined and documents customer business functions and processes

ROBERT MORRIS UNIVERSITY, Chicago, IL • 2013-2014

Regional institutional of higher leaning

Communication Specialist

Utilized EMAS software to create new, update existing, and expand functionality, templates, and

content in Demandware CMS and recorded contact with prospective students and demonstrated

excellent oral and written communication skills.

Selected Achievements:

• Authored campus-wide training materials utilizing EMAS User Productivity Kit (EPK).

• Maintained integrity of staging environments to protect unauthorized/sensitive content.

• Performed comparative analysis in conjunction with Senior Business Analyst.

HABILITATIVE SYSTEMS, INC., Chicago IL • 11/2007- 06/2013

Regional substance abuse treatment center

Residential Manager / Project Manager Analyst

Supervised residential managers’ meetings and prepared service plans and aftercare plans, which

included utilizing services such as Alcohol and other Drugs (AOD), legal, behavioral, medical,

educational, vocational, family, and psychosocial for clients.

Selected Achievements:

• Analyzed 10 treatment plans based upon medical diagnosis to coordinate and develop cost

effective automated reports.

• Produced agreements for project execution, including statements of work (SOW), deliverable

tables, integrated master schedules, reporting requirements and intellectual property assertions.

TECHNICAL SKILLS

Languages: SQL, Java, C#, Android, HTML, HTML5, XML, Demandware, CSS

Software: PeopleSoft Enterprise Management System 8, Methware IV, Crystal Report, Mercury,

Vignette, Magic Service Desk, MS Office Suite, Microsoft Visio, Microsoft Project, Outlook,

Eclipse, PC Anywhere, To Assist, TCP/IP protocols, HCM Test

David Warren

2101 East 99th Street Chicago, Illinois 60617

Email: ************@*****.*** • Phone: 312-***-****

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