Sales Customer Service

ANDRE RODEN

**** ********** ****, *********, ** *1239 Home: 443-***-**** Cell: 443-***-**** *********@*****.***

Professional Summary Responsible and mature sales representative who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Energetic Sales Associate with a solid understanding of the sales industry. Excellent customer service, communication and listening skills with cash management and POS systems experience. Customer-focused Retail Sales Associate with a solid background in sales and finance. I am currently in my twenty-sixth year in the automotive industry. Skills

● Customer service-oriented

● People-oriented

● Basic administrative knowledge

● Detail-oriented

● Sales experience

● Goal-oriented

● Excellent communication skills Work History

Education

Certifications

● Cash register familiarity

● Retail merchandising specialist

● Technical aptitude

● Staff training and development

● Telecheck processing terminal experience

Sales Consultant, 12/2012 to Current Cook Volkswagen – Fallston, MD

● Greeted customers in a timely fashion while quickly determining their needs.

● Recommended merchandise to customers based on their needs and preferences.

● Wrote sales slips and sales contracts.

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

● Responded to customer questions and requests in a prompt and efficient manner.

● Contacted other store locations to determine merchandise availability.

● Engaged with customers in a sincere and friendly manner.

Finance Manager, 07/2010 to 12/2012 Jerrys Chevrolet – Parkville, MD

● Wrote sales slips and sales contracts.

● Engaged with customers in a sincere and friendly manner.

● Built relationships with customers to increase likelihood of repeat business.

Sales And Finance, 05/2006 to 07/2010 Rich Mortons I-97 Auto Mall – Pasadena, MD

● Greeted customers in a timely fashion while quickly determining their needs.

● Recommended merchandise to customers based on their needs and preferences.

● Wrote sales slips and sales contracts.

● Responded to customer questions and requests in a prompt and efficient manner.

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

● Engaged with customers in a sincere and friendly manner.

● Prioritized helping customers over completing other routine tasks in the store.

● Built relationships with customers to increase likelihood of repeat business.

Bachelor of Arts: 1984 St Marys College - St Marys City, MD

I am a ceritified gold sales professional with Volkswagen of America as well as with Toyota,Chevrolet and

Chrysler in previous years.

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