Customer Service Sales

KIRK OSBORNE

Dallas Forth Worth Area / 972-***-****

****.********@*****.*** / www.linkedin.com/in/kirko23

Summary of Qualifications

* Excellent knowledge of Windows XP, Windows Vista, Windows 7 operating systems.

* Advanced knowledge of Windows Server for Active Directory and Infrastructure abd Remote Desktop.

* Hands-on knowledge and experience in diagnostics, troubleshooting, and computer repair.

* Learned valuable techniques to analyze, monitor, and troubleshoot computers and networks.

* Earned technical certifications: A+, Network +, Windows 7, Windows Server 2008 Active Directory, Windows Server 2008 Infrastructure.

* Working on Cisco Certified Networking Entry Technician Certification (CCNET).

* Ability to lead projects and work as a team player on cross-functional teams.

* Demonstrated ability to solve complex problems. Ability to analyze and translate complex technical solutions into understandable concepts.

* Excellent written and verbal communication skills.

* Superior customer service skills (internal/external) at all levels of organization.

* Solid ability to multi-task, follow-up, and close out tasks.

* Vast experience in performing engineering, process improvement, equipment evaluation, manufacturing, project management, sales, and call center operations.

Core Skills

Computer Repair Cabling Software Installation Virtualization LAN / WAN RIP TCP/IP VLANS DN

DHCP Replication Subnetting Network Management Network Troubleshooting Microsoft Office

Education

Asher College (Tech Skills), Computer & Network Technician (Vocational –Completed in 2015)

Tuskegee University, Bachelor Science in Electrical Engineering

Howard University, Master of Science Electrical Engineering in Solid-State Electronics

Work Experience

Asher College, Full Time Student (Vocational), Addison, TX 2014 to 2015

Woodbridge Home Exterior, Inside Sales Center (ISSC), Dallas, TX 2013 to 2013

Xerox Corporation, Inside Sales Center (ISSC), Lewisville, TX 2005 to 2013

Fry's Electronics, Audio Sales – Part Time, Irving, TX 2005 to 2007

Ultimate Electronics, Audio /Video Sales Rep, Lewisville, TX 2004 to 2005

Self-Employed, Independent Sales Agent / Agency, Flower Mound, TX 2001 to 2004

Texas Instruments Inc, . Semiconductor Manufacturing 1996 to 2001

Equipment Engineering, Steppers and Scanners, Kilby Center, Dallas, TX 1998 to 2001

World-wide Equipment Strategy and Steppers Group, Dallas, TX 1996 to 1998

Hughes Aircraft Co., Microelectronics Group, (Raytheon)

Process Dev. Engineer(ing), Microelectronic Center, Newport Beach, CA 1996 & Prior

KIRK OSBORNE Page 2

Accomplishments

Science – Engineering – Technology - Mathematics (STEM) Accomplishments

* Successfully Transfer process module form development phase to production phasing.

The modules was Polyimide Via Eth, Shadow Trench, Deep Trench.

* Instrumental in start-up product line for ultra thin film semiconductor chip packaging on High Density Multichip Interconnect (HDMI) devices.

* Key role in development of new Microwave product line. (Design, Sales, Engineering)

* Performed process modeling of semiconductor devices and processes.

* Successfully implemented SPC, Design of Experiments (DOE), Cycle Time Management, Total Productive Maintenance (TPM), and Failure Mode and Effects Analysis (FMEA).

* Significant role in two Patents. 1. Method of Forming an Electrical Via Etch Structure (Patent# 5,034,091) 2. CBiCMOS Fabrication Method Using Sacrificial – Gate Poly (Patent# 5s,407,841)

* Managed diverse business team as Etch Module Manager and met or exceeded all team goals.

* Instrumental in avoidance of $50 million expenditure on DUV Steppers Equipment resulting from equipment evaluation team (Process, Operations, Maintainability, Reliability, DOE, FMEA, COO).

* Implemented global lessons learned policy for equipment evaluation.

* Transferred processes and equipment from developmental phase to successful product release.

* Focused on continuous improvement projects with cross-functional groups to resolve issues. Improved productivity, maintainability, reliability, and sustainability. Improved equipment performance

from yield for 0 to > 90% for Deep UV Stepper in the Photolithography Area.

* Lead several cross functional teams and recognized with team player award.

* Held Government Security Clearance (Confidential & Secret Clearance) – non-active

Sales accomplishments

* Successfully performed Inside Sales in Call Center for copy paper, specialty print paper, copier consumables. Performed inbound, outbound, customer service calls. (60 + calls per day).

* 5+ years, Attained annual sales quota and documented/managed sales activity in CRM in a call center environment.

* Performed inside sales lead generation within a call center environment averaging a total of 120+ calls per day.

* Expertly managed state-wide territory covering 30,000+ businesses throughout Texas.

* Experienced sales through B2B, SMB, Local/Federal Governments, K-12 and universities.

* Skilled in sales of high-end home audio and video entertainment equipment and accessories. Excellent ability to upsell accessories and installation packages.

* Unique ability to resolve complex customer service issues.

* Met or exceeded all personal and team sales goals in highly competitive environment.

* Ability to sell via phone, face-to-face, and within booth sales at company marketing events.

* Led all start-up functions for business and performed extensive efforts to grow customer

* Achieved Presidents Club award for reaching sales goals.

* Improved sales by 18% through implementation of process improvement.

* Excellent listening skills and ability to align products with customer’s needs. Developed reputation for exceptional services and capitalized on local demand.

* Solid sales growth in Insurance industry, to include sales of life, health, casualty, mutual fund, variable annuities, variable life, and retirement plans

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