Customer Service Manager
Resume:
ABBEGAIL JOY D. LO
Burgos San Jose St., Roxas City
Capiz, 5800
Mobile Number: 093********
Email: ****************@*****.***
Skype ID: hersheygaile1984
OBJECTIVES: Apply the skills acquired from the academe to a reputable
organization and contribute to its growth and success as I grow with it
through the years.
SUMMARY QUALIFICATION:
• Amenable to work on shifting schedules, holiday and weekends.
• Strong customer service oriented.
• Can work effectively under pressure.
• Determined, Motivated and strive for success in each task.
PERSONAL DATA:
Age: 30
Civil Status: Single
Date of Birth: June 4, 1984
Place of Birth: Roxas City
Nationality: Filipino
EDUCATIONAL ATTAINMENT:
TERTIARY: 2001 University of St. La Salle Affiliate College
Bachelor of Science in Accountancy
2001-2003 Filamer Christian University
Bachelor of Science in Nursing
(Associate in Health Science Education)
SECONDARY: 1997- 2001 Capiz National High School
PRIMARY: 1990- 1997 Saint Mary’s Academy of Capiz
WORK EXPERIENCE
November 2014- April 2015
Red Wholesaler
• Worked as a Customer Service and Virtual Assistant
• Answer emails
• Handles Amazon and eBay orders
• Call Vendors for Follow up
• Handles Drop shipping
October 2014- February 2015
Premium Wood designs
• Worked as a Customer Service
• Answer incoming calls and make outgoing calls
• Email interested customers about the products that we offered.
May 2014- October 2014
ASB Properties
• Worked as a Customer Service and Virtual Office Manager
• Answer incoming calls and set up showing for an apartment.
• Craigslist posting
December 2013 - May 2014
The Oscars Real Estate Team
• Worked as Appointment Setter and Marketing Manger
• Call buyer and seller for properties.
January 2013- May 2014
United Support LLC.
• Worked as Quality Assurance Specialist
• Listen and rate to a recorded calls.
January 2013- March 2014
St Mark James Training Co. Ltd
• worked as Customer Service and Virtual Assistant
• Schedule customer for available training dates, answer emails and chats from
customers, and update training schedules.
March 16, 2012- May 30, 2012
Hinduja Global Solutions (Call Center)
• Worked as Customer Service and Technical Support Representative.
• Handle billing concerns and offering customer TV service, Internet, Home
Phone and
Wireless services.
• Troubleshoot wireless phones, home phone and Internet.
August 2011- Febuary 2012
Callbox Inc.
• Worked as an Outbound Sales Representative.
• Deliver prepared sales scripts to persuade potential customers.
• Obtain possible customer leads.
January 17, 2011- July 1, 2011
Convergy’s Philippines Services Inc. (Call Center)
• Worked as a Technical Support Representative.
• Troubleshoot Xbox Consoles.
• Process repair if needed.
October 4, 2010- January 11, 2011
Sykes Asia Incorporated (Call Center)
• Worked as a Chat Support Representative.
• Troubleshoot Kodak Cameras, Pulse Frame and Printer Docks.
May 2007- May 2010
SPI Global Solutions (Formely ePLDT Ventus)
• Worked as Advance Customer Service and Technical Support Representative
• Handle Billing inquiries, programming change and payment concerns.
• Troubleshoot Satellite Dish, TV and Satellite receiver.
CHARACTER REFERENCES
JAKE MARTIN MENDOZA
Operations Manager
SPI Global Solutions
Bernadith Ong
Agency Manager
(Freelancer)
https://bernasbusinessbox.wordpress.com
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