Customer Service Representative
Resume:
JOSEFINA ARRUFAT
***** ********** **** *** ****, Houston, Texas 77042
• Cell: 281-***-**** • ***************@*****.***
Objective
To pursue a position in a company that offers a challenging and rewarding career with advancement
opportunities.
Skills Summary
Experienced Customer Service Representative Certified in 10-key
Translator Assistant Case management for government programs
Bilingual-Spanish and English Microsoft Windows 2010 office Word, Excel,
and PowerPoint
Work History
Texas Works Advisor, 0 1/1994 to 0 6/2014
Health and Human Services Commission – H ouston, TX
-Determined eligibility for Food Stamps and Medical government benefits programs.
-Maintained case records (set-up, file and transfer).
-Contacted clients and references for data verification.
-Completed agency reports and updated with any policy changes.
-Answered and manages incoming and outgoing calls.
-Screened clients' applications and coordinated both phone and in-person interviews.
Customer Service Desk Assistant, 0 6/1992 to 1 2/1993
Kroger – H ouston, TX
-Prepared daily deposits up to and exceeding $5000.
-Ensured superior customer service experience by addressing concerns, demonstrating empathy and
resolving problems on the spot.
-Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
-Directed calls to appropriate individuals and departments.
Customer Service Representative, 1 0/1990 to 0 7/1992
Solo Serve – H ouston, TX
-Operated register, handled cash receipts, and issued store credits.
-Prepared daily deposits up to and exceeding $2500.
-Provided an elevated customer experience to generate a loyal clientele.
-Politely assisted customers in person and via telephone.
-Earned management trust by serving as key holder, responsibly opening and closing store.
Education
Associate of Applied Science : Computer Office Assistant, December 1989
Barclay Career School - H ouston, TX
Bachelor of Arts : Mathematics, May 1986
Caldwell College - C aldwell, NJ
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