Technician Power

Matthew A. Deegan

***** ****** **. 410-***-**** T

Kingsville, MD 21087 *********@*****.*** E

SUMMARY OF QUALIFICATIONS

Network and computer technician skilled in troubleshooting, maintenance, and repair of both

hardware and software. Confident freelance consultant with value in personal organization and

time management. Personable and professional with value in client relationships. Extensive

experience working in a small business environment with management responsibility.

TECHNICAL QUALIFICATIONS

Software:

Troubleshoot and repair MS Outlook data files, email protocol, and account issues.

Identify and mediate malware issues (Root kit, Trojan, PUP's, gray ware, and false positives,

etc.), with the use of software and manual removal.

Verify security baselines and install/monitor anti-virus software, internet security software

and suites.

Install or image MS/Mac OS operating systems, driver installation, data and account

restoration.

Disk cloning and imaging with Symantec Ghost or equivalent imaging software.

Repair general web browser issues, and configure LAN related settings.

Proficient in Windows XP-8.1, Mac OS and Microsoft Office.

Hardware Notebook:

LCD and power inverter replacement. Monitor cable (VGA) replacement. LCD bezel and

housing replacement and repair.

Keyboard and individual key repair or replacement.

Power jack and/or cable harness replacement and repair.

Restore overheating issues, including replacement fans, modifying heat sinks, general debris

cleaning, and adding thermal paste as a remedial measure all involving a complete “tear-

down” of the notebook PC.

Upgrade and/or diagnose RAM, CPU, and GPU.

Diagnose and troubleshoot WLAN adapters and their respective drivers pertaining to

connectivity or range issues.

Hard drive diagnosis and replacement.

Hardware Desktop:

Power supply diagnosis and replacement with mindfulness of prospective or existing power

consumption.

RAM, CPU, and graphics adapter replacement and upgrade.

Air flow management and/or repair of computer cases including replacing or supplementing

additional case fans, CPU fans, and heat sinks or liquid cooling systems.

Main board diagnosis, repair, and replacement.

Hard drive/RAID diagnosis, replacement, and upgrades.

Networking:

Install and configure small office/home office network devices including routers, access

points, switches, NAS, security camera DVR's, and printers.

Configure network communication protocols (e.g. TCP/IP); install network OS services

(e.g. DHCP, DNS, Active directory); setup user and group accounts; implement security

(e.g. firewall and router configurations.)

PROFESSIONAL EXPERIENCE

Freelance Computer Technician/Consultant Jan. 2014 Present

Software repair and upgrades including, malware removal, OS re-installs, and disk imaging.

Hardware repair and upgrades including, LCD, keyboard, power-jack, PSU, RAM, etc.

Preventative maintenance and disaster recovery including, data backup services and low-

level data recovery.

Troubleshooting and configuring home/small office networks and remote capable

surveillance camera systems/DVRS.

*Small Business References

- Leading Edge Appraisals, Baltimore, MD

- Village Gem, Baltimore, MD

- Baltimore Tree Experts, Cockeysville, MD

Lead Computer Technician/Manager Sept. 2010 – Jan. 2014

Independent Subcontractor/Computer Repair of Baltimore, Baltimore, MD

Directly handled all client intakes for device repair or on-site requests.

Responsible for opening and closing offices and overseeing monetary duties including

transactions and bank deposits.

Ordered all parts needed for device repair.

Responsible for maintaining quality client relations including resolving problems and

complaints in a professional manner.

Hired, trained, assigned schedules, and regulated pay for technicians.

Delegated responsibilities, assigned repair orders, and assessed quality control.

Performed Malware removal and serviced security software suites.

Diagnosed and repaired all related notebook hardware issues (e.g. LCDs, keyboards,

motherboards and power subsystems).

Diagnosed and repaired all related desktop hardware issues (e.g. Memory, HDDs, power

supplies, and motherboards).

Backup user data, image or reinstall the desired operating system.

Configure and/or repair any operating system issues or settings.

Recreation and Parks Leader

Baltimore County Government, Baltimore, MD May 2006 – April 2011

Responsible for opening, closing, and maintaining a safe program environment and facility

while ensuring that all participants follow county policy.

Enumerator

U.S. Census Bureau, Philadelphia, PA/ Baltimore, MD Dec. 2009 – May 2010

Conducted interviews with residents in assigned areas by following stringent guidelines and

confidentiality laws.

Responsible for maintaining personal daily records of expenses incurred in the performance

of duties, units produced, miles driven, and quality control results.

EDUCATION and CERTIFICATES

Community College of Baltimore County, Essex, MD (2010)

Associate of Applied Science (A.A.S) in Network Technology

Microsoft Option: Windows Server 2008

CompTIA: A+, Network+

CCBC Certified: A+, Net+, MCSA

Perry Hall High School, Perry Hall, MD (2006)

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