Technical Support Sales
Resume:
Wayne Koback, MCSA, MCP
Seeking Valuable, Growth-Oriented IT Support Role
********@*****.***
Results-focused leader specializing in driving IT / business growth by
initiating dynamic solutions to support wide-ranging systems / networks
eager to offer proven professional talents toward maximizing your success.
Profile of Qualifications
IT / Network Operations . System Implementation . New Applications
Development . Multi-Process Improvement
Help Desk Management . Team Building / Training . Programming . Cost-
Reducing Initiatives . End User Support
Client / Business Relationships . Testing . Security . Maintenance .
Advisement / Consultations . Retail Sales
. Integral leader who offers proven experience in large-scale IT
optimization, including developing and implementing forward-thinking
operational initiatives to maximize productivity and enhance core
efficiency.
. Ambitious self-starter who contributes superior attention-to-detail and
sharp analytical abilities, including regularly taking the initiative to
lead value-added team efforts and resolve critical IT issues to boost
success.
. Top performer who effectively uses operations, technical, project
support, and interpersonal skills to benefit the company, and
demonstrates a record of success in prioritizing and processing work
without supervision.
Professional Synopsis
Electronic Payment Providers, Phoenix, AZ 2013 - Present
IT Support Specialist
. Maximize efficiency by handling all SSL certifications for domain
information hosted at GoDaddy, along with maintaining comprehensive
accountability for software and equipment through BMC Track-It software.
. Support Salesforce to assist in conversion to Microsoft CRM and provide
Tier / Level 1 / 2 help desk support, along with Commvault backups.
. Play a vital role in directing Microsoft 365 exchange with Active
Directory syncing and maintenance, along with setting up enterprise
RoboForm server for staff and handling Microsoft Dynamics CRM
administration.
. Responsible for MacAfee Antivirus server.
. Responsible for company Phones, tablets and PCs.
. Also responsible for AV rooms and setups.
. Responsible for learning Agile principals and learning the Scrum master
role.
AIG, Phoenix, AZ 2010 - 2013
Advisor Automation Technical Specialist
. Created a new business unit and wrote BCP and security whitepaper to
expand value to the company, along with preparing reports and
presentations via use of diverse office productivity tools to executives.
. Tested and integrated for Salesforce into Outlook and mappings, including
partnering with IT to recommend and deliver technology solutions to
integrate with core cutting-edge technology utilized by key advisors.
. Participated and spoke in meetings / conferences to provide technical
insight to financial advisors, including educating and providing
technical guidance to Technical Support team to expand Advisory Group
technical services. Coordinated vendor setups and equipment used at the
conference all staying within budget.
. Partnered with marketing teams to market Advisory Group technology to
gain industry-leading recognition.
. Spearheaded a publishing and speaking forum for advisors to discuss
technology problems, solutions, and best practices, along with creating a
digital magazine to reduce costs and increase products' awareness.
Wayne Koback, MCSA, MCP
Seeking Valuable, Growth-Oriented IT Support / Help Desk Management Role
Resume - Page Two . 407-***-**** . ********@*****.***
Professional Synopsis (continued)
DriveTime Automotive & Finance, Mesa, AZ / Orlando, FL 2007 - 2010
Network Administrator (2009 - 2010)
. Led targeted development and management of solutions-oriented maintenance
in all systems, applications, security, and network configurations,
including analyzing and troubleshooting network performance issues.
. Drafted patches and new applications and equipment while supporting 2003
/ 2008 servers, SAN, and Exchange 2003 / 2008; maintaining multi-vendor
LAN / WAN infrastructure; and performing on-call rotations.
Field Technical Analyst (2007 - 2009)
. Contributed sharp analytical abilities as second-level technical support
for IT infrastructure assisting 23 dealerships and 300 employees
throughout Florida and Georgia, including providing timely resolutions to
support mission-critical application users, as well as earning reputation
for resolving highly complex issues.
. Implemented and supported remote access using dialup / VPN SecurID, along
with maintaining Cat 5e and Cat 6 data cabling infrastructures;
installing and configuring PCs, printers, IP Video Surveillance Systems,
and Avaya IP Phones; and providing technology break / fix support for
technology at existing dealerships.
Alliance Underwriters, Lake Mary, FL 2005 - 2007
Technical Support
. Delivered resourceful network support for 70+ employees and outside
customers, including assisting expense processing and voicemail,
telephone, and PBX systems while efficiently troubleshooting hardware,
software, and connectivity issues for Windows NT / 2000 mainframe
environment to boost operations productivity.
. Expertly performed LAN / WAN maintenance, and maintained licenses for
operating systems and software.
. Directed maintenance of laptop, switches, servers, and firewalls for
improvement of systems and operations.
. Conceptualized, developed, and implemented DRP, as well as IT
department's policy and procedure manual.
Home Depot, Orlando, FL 2000 - 2005
Pro Sales
. Cultivated a dynamic retail image with high-quality products / services
by proactively handling sales for contractors and general consumers while
training new employees and meeting and / or exceeding goals.
Education, Professional Development & Technical Summary
Bachelor's Degree in Network Communications Management DeVry University
Microsoft Certified Systems Administrator (2003) . Microsoft Certified
Professional . Security+ Certified
Norton Enterprise . MacAfee Enterprise . SonicWALL VPN
Microsoft Project . Barracuda Firewall . FTP . Active Directory . IIS .
VolP
Exchange . Microsoft Office 365 . TCP/IP . HP Backup . CommVault Backup .
DHCP
Windows 9x - Windows 8.1 / 2000- 2012 Server . FRX . Great Plains . SQL .
Microsoft Office 97 - 2013
Member, Project Management Institute (PMI, Since 2004)
Contact this candidate