Customer Service Representative
Resume:
Jason H Tynes Sr
**** ***** ***, *********, ** 21216
********@*******.***
CUSTOMER SERVICE PROFESSIONAL
Profile:
More than 10 years’ successful experience in customer service
•
1. Possess solid computer skills.
2. Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word
3. Ability to train and motivate customer service employees
4. Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and
filings, and maintain/update accurate inventories.
5. Friendly and Enthusiastic Exceptional Multi Tasker
Employment: JD’s Carpet and Flooring, Baltimore, MD 2012 Present
Customer Service Representative
Orders supplies, tools and equipment
•
Answer telephone inquiries from customers regarding status of orders and concerns
•
Provides quotes to clients and conducts client surveys
•
Assist with employee training
•
Prepares weekly sales reports
•
Schedules in home services via online interface
•
Applies self devised extraordinary strategies to converse and offer unique customer
•
services
2012 2013
APAC Customer Service Inc, Baltimore, MD
Customer Service
Handled incoming calls
1.
Responded to inquiries
2.
Excelled in exceeding quota of 25 cold calls per hour
3.
Assisted in the development of new policies and procedures
4.
Training of new customer service representatives and associates
5.
2011 2012
Apple One, Washington, DC
Customer Service
Excelled in exceeding daily application goals
6.
Assisted customers in finding items
7.
Recommended, selected and helped locate merchandise based on customer needs
8.
and desires
Performed market research surveys on customer needs and requirements to offer
9.
best solutions, refunds and discount coupons.
10. Generated repeat business through successful client follow up
2010 2011
Telespectrum Worldwide Inc, Baltimore, MD
Customer Service
11. Exceeded quota in number of cold calls per hour
12. Handled incoming and outgoing calls responding to customer inquiries
Milford Mill Academy, Baltimore MD 1995
Education:
High School Diploma
References: Furnished Upon Request
Contact this candidate