IT Executive

MCSE, MCSA, MCP, SECURITY+, NETWORK+, A+

A dedicated, high-energy, hardworking professional. A dependable, adaptable leader that works well under pressure. An

innovative and forward-thinking problem solver.

Responsible for managing Technology Services team, data center, network operations, all applications across nine

departments, IT security, backups, SAN, end-user support, support escalations, disaster recovery site, third -party and

in-house hosting environments, VoIP systems, and enterprise call center.

Log, track & summarize all support requests by support team for regular review with leadership team and CIO

Perform quarterly review & audit of application access, asset database, application & infrastructu re changes

Manage process and documentation for service request system which I custom designed and developed

Perform oversight and quality control for application development and data mining for very large datasets - many tens of

millions of records

Technical liaison for internal and external compliance audits - PCI, HIPAA, FISMA, SSAE 16

Lead and participate in firm-wide applications/IT training sessions

Perform training needs analysis as member of professional development committee

Establish project scope, timeliness, deliverables, etc.

Execution and continuous improvement to disaster recovery plan and vulnerability assessments

Planned and executed multiple exchange email migrations

Planned and migrated 25+ physical servers to virtual machines without downtime

Tested and implemented video conferencing solutions by Polycom and Vidyo (Auralink)

Track and monitor all hardware/software assets

Designed, developed, set up hosting for 100+ claims administration sites including some high profile sites:

Currency Conversion Fee Antitrust Litigation - www.ccfsettlement.com

o Over 7.8 Million visitors with over 40 Million page views

o Over 5 Million electronic claim form submissions using 7 different claim forms each in English and Spanish

o Developed the following to significantly streamline processing procedures:

o Claims management system to manage the processing of over 10.5 Million claims i ncluding scanned documents,

letters, and scanned correspondence

o Correspondence review system to help respond to 165,000 electronic questions/comments

o Custom-built content management system (CMS) and caching system

o Recommended, configured, and implemented managed collocated servers to handle the very high volume

o Managed the team which set up SQL Server 2005 between collocated site and two offices

o Set up and configured network of approximately 30 clients on dedicated domain using group policy to restrict

access to non-critical applications

Pet Food Products Liability Settlement - www.petfoodsettlement.com

o Developed website in four different spoken languages

o Over 150,000 visitors with over 385,000 page views

o Developed custom-built content management system (CMS), content caching system, and correspondence

review system

AHP Fen-Phen Diet Drug Settlement - www.7thamendmentdietdrugs.com

o Developed website to allow 40,000 end-users (claimants and lawyers) to submit claim forms electronically and

track status of claims including any documents/letters generated for a $1.3 Billion settlement

o Led the team which installed and configured over 200 custom Apple workstations which were delivered and

installed across the northeast in echocardiologists' homes and offices

Led team which upgraded network of approximately 150 clients from Windows NT domain to Windows 2003/2008

Active Directory across multiple domains

Planned and implemented the following between headquarters and four remote locations:

o Group policy, DHCP, DNS, W INS, WSUS/SUS, RADIUS, VPN, terminal server, DFS

Drafted and implemented many of the company's formal policies and procedures

Performed two SAS 70 audits

Digital video production / photography

Graphic design

Updated and helped develop the following sites:

o www.comcast-spectacor.com

o www.philadelphiaflyers.com

o www.phantomshockey.com

o www.global-spectrum.com

o www.flyersskatezone.com

Managed help desk which supported roughly 300 employees

o Duties responsible included: answering phone, troubleshooting and assigning tasks to support team members,

procurement, returning equipment

www.linkedin.com/in/jeffreymccann/

**********@*****.***

B.S. Degree in Information Sciences and Technology -

Integration and Application Option

GPA: 3.50

Business Minor

Co-founder and board member of Billy’s

E-Commerce Certification

Legacy Foundation – a nonprofit organization

created to support helping youths

Photography

Travel

Programming: ASP, VBScript, AJAX, HTML, CSS, PHP, T-SQL, JavaScript, Prototype, Scriptaculous, JQuery, ASP.NET, VB.NET,

Coldfusion, VB 6.0, XML, & XSL

Databases: SQL Server 2000/2005/2008, MySQL, SQL Server Reporting Services (SSRS), Crystal Reports

Environments/Protocols: VMware Server/ESX/ESXi/vSphere/Workstation, Cisco PIX/ASA, WatchGuard, Sophos/Astaro Security

Gateway Appliances, Active Directory, IIS, DHCP, DNS, WINS, DFS, Terminal Server, RDP, PPTP, L2TP, IPSec, SSL/TLS, BGP

Operating Systems: Windows – all client versions, Windows Server – NT/2000/2003/2008/2012, DOS, Mac - OS 9/10.x/10.x Server,

Red Hat, Ubuntu

Software: Team Foundation Server, Subversion, Veeam Backup & Replication, Microsoft Visual Studio, Sophos SafeGuard Encryption,

Sophos Endpoint Security, Symantec Endpoint Protection, Spiceworks, PRTG Network Monitor, TrueCrypt, Adobe Photoshop, Adobe

Illustrator, Macromedia Dreamweaver, Microsoft Visual Café, Microsoft Visio, ArcServe, Veritas, Microsoft Project, Microsoft Office

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