Customer Service Administrative Assistant

Daiana A. Mendez

**** ********* *** **, ***** NY 01468, 347-***-****,

*************@*****.***

Objective

Dedicated Support professional offering versatile office skills and

proficiency in Microsoft Office and various programs. Strong

planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Experience

5/1/2013 to Present NYCATS NY,NY

Administrative assistant/counselor

Facilitate groups

Individual sessions with patients

perform intakes on individuals and determine level of care

9/1/2012 to 5/1/2013 ARGUS COMMUNITY INC Bronx, NY

Intake Specialist

Facilitate weekly groups that focus on parenting and sobriety, in

addition to conducting daily intake interviews and producing: group

progress notes; initial intake diagnosis and documentation; monthly

statistical reports; random urinalysis; recognizing the need for

crises intervention; referring client's when necessary; and

screening applicants for appropriate level of care.

2/1/2010 to 2/1/2011 Daughters of Jacob Bronx, NY

Nursing & Rehabilitation

Center

Admissions Liasion

Assisted in scheduling appointments for facility tours and

conducted tours for potential clients. Notified Resident Relations

Coordinator, when staff member did not address room discrepancies

in a timely fashion, for pending new admission welcome. Responsible

for verifying potential clientele and new admission insurance

eligibility through Emedeon and/or ePaces. Selected

Accomplishments:

Performed other duties on an "as needed" basis, such as: assisting

in holiday festivities; escorting residents around facility; and

translations.

Made daily tracking calls to confirm bed hold residents' attendance

in neighboring hospitals (Bronx Lebanon, Einstein, Jacobi,

Montefiore and others).

1/1/2010 to 8/1/2011 Wendy's NY, NY

Supervisor

Accountable for: handling all cash transactions; making daily bank

deposits; maintaining the upkeep of the restaurant; and setting up

work areas.

EDUCATION

05/2012-6/2013 ARGUS CAREER TRAINING BRONX, NY

INSTITUTE

CASAC-T

Completed Credentialed Alcoholism and Substance Abuse Counselor

(CASAC) training hours which satisfies the New York State Office of

Alcoholism and Substance Abuse Services (OASAS) requirements for

CASAC include: Alcoholism and Substance Abuse Counseling;

Assessment; Case Management; Clinical Evaluation; Client, Family

and Community Education; Extensive Knowledge of Alcoholism and

Substance Abuse; Professional & Ethical Responsibilities; and

Treatment Services.

9/2013-Present Southern New Hampshire

University Online

B.S. Psychology minor in addiction

Skills and qualifications

.Adobe Acrobat .Customer Service .Internet Research .Referrals

.AWARDS .Discharge .MAC .Stars Program

Planning

.Bookkeeping .Emedeon/ePaces .Microsoft Office .Supervisor Experience

Suite

.CASAC-T .Fluent in Spanish .Secretarial .Transcription

Experience

.Case Management .Group Facilitator .Presentations .Word Perfect

.Computer Savvy .Individual .Record Keeping .Written Communication

Counseling

Contact this candidate