Project Manager Management

LaVonne Sledd

**** ***** *****

Chicago, Illinois 60628

Cell 312-***-****

************@*****.***

EXECUTIVE OVERVIEW:

Motivated IT professional with a successful track record as a Technical

Project Manager, Release Manager and Application Support Manager. Expertise

in the financial services industry with knowledge in the Treasury Services

and Retail areas. Self-starter with an extensive background in a variety of

business applications (Microsoft Dynamics CRM, Customer Information System,

Integrated Systems Deposits, Account Billing, Commercial Customer Assist,

Account Analysis, Account/ Product Setup and Document Information

Management Systems). Responsible for the day-to-day operations several

applications and management of the global support teams.

AREAS OF EXPERTISE

o Full Life Cycle Project/Project Management ? SDLC and

Waterfall Methodologies

o Program/Project Management ? Application Support

Management

o Global Resource Management ? Release and Change

Management

o Business and Functional Requirements ? Vendor

Management

o Process Analysis, Definition and Improvement ? Merger and

Acquisitions

o Disaster Recovery ? Infrastructure

Management

EXPERIENCE SUMMARY:

JP Morgan Chase, Chicago, IL

8/2011 - 10/2014

Technology Project Manager

Successfully managed all aspects of technology driven projects within the

Corporate & Investment Bank (CIB) addressing a broad spectrum of business

needs. Provided oversight and management of multiple concurrent Enterprise

Releases, ensuring system changes were delivered in compliance with

interfacing applications. Managed multiple Data Center and Shared services

projects.

. Responsible for driving several initiatives to empower the IT teams to

deliver quality, stability and structure to the Global Customer Care

Portfolio Applications

. Served as Technical Project Manager for PRPC Support Model, Siteminder

upgrade, Production Stability, Project Bamboo Customer Care Disaster

Recovery and Enterprise Release Root Cause Analysis

. Selected to launch the first rollout of the Treasury Services Dynamics

(TS Dynamics CRM) application, supporting improved management of sales

and deals

. Coordinated Dress Rehearsals, documented project blockers, and

facilitated issue/resolution discussions averting "live event"

surprises and risks

. Strategized, created and reviewed implementation contingency and back-

out plans for complex projects presenting teams with delivery options

and confirming business operational readiness

Environment: Client Server environment using UNIX, Oracle, and .Net and

Java

JP Morgan Chase, Chicago, IL 7/2004 -

8/2011

Application Support Manager/Release Manager

Established Release and Production Support process for 6 Treasury Services

multi-national applications. Hired, managed, and trained global Support

Engineers. Instituted change processes and controls. Provided support for

40 development and production environments.

. Managed a team of 14 IT Production Support and Release Management

Engineers

. Provided 24 x 7 support for 6 major web-based applications

. Implemented an offshore model which included training, defining

standard operating procedures, and creating performance measurements

that helped increase resource availability

. Established the Production and Release methodology for several

Treasury applications

. Led disaster recovery and production efforts for Treasury Services

Onboarding applications

. Worked with Global Technology Infrastructure partners to coordinate

software migration in 40 production and non-production environments

. Strategically aligned and improved communications and work-flow

processes for all projects and initiatives globally

Environment: Client Server environment using UNIX, Oracle, and Web based

applications

JP Morgan Chase, Chicago, IL 11/2003 -

7/2004

Application Development Manager

Managed of a team of Application Developers dedicated to building and

maintaining proprietary software.

. Responsible for the implementation, enhancement and production support

of the technology solution set used by Retail for client on-boarding,

product fulfillment/maintenance and documentation

. Successfully completed several large systems conversion, including the

Enterprise CIS systems

. Managed the design and development of several enhancement and

maintenance application releases

. Determine work requirements, priorities, and best use of resources for

development projects as well as for unplanned incidents

. Direct and focus the efforts of technical project teams and draw

appropriate resources together to address technical issues

. Guide staff on procedures, technical issues, work priorities, and

special requests

. Oversee assigned team projects and provide high-level status reporting

to management on a weekly basis

. Review technical decisions to ensure they meet designated design goals

Environment: Mainframe environment using Hogan Banking Applications

JP Morgan Chase, Chicago, IL 2/1997

- 11/2003

Technical Architect

Responsible for overall team delivery of architecture, design, development,

quality assurance and support for various web technologies

. Served as Technical Architect for the Enterprise Customer Information

System

. Responsible for the installation of the current release of Hogan's

Customer Information System and conversion of American National and

First Chicago Corporate accounts to an enterprise customer information

system

. Designed nightly batch strings and disaster recovery plans for First

Chicago and American National Bank Customer Information System

. Provide technical expertise and leadership in system design and

implementation

. Provided technical guidance and to training junior staff

. Approved design documents before production installation

Environment: Mainframe environment using Hogan Banking Applications

JP Morgan Chase, Chicago IL 9/1994 -

2/1997

Technical Specialist

Led an application development team responsible for the development and

maintenance of an Image Retrieval Front-end System

. Led an application development team responsible for the development

and maintenance of an Image Retrieval Front-end System. The front-end

graphical interface is written in Visual Basic and accesses the Hogan

mainframe environment using Attachmate tools for Visual Basic. Duties

include designing a GUI reporting system, which accesses SQL tables

. Responsible for the GUI design, database design, system design,

security design, system and integration testing. Prepared data flow

diagrams, database schema, dialog descriptions, window layouts, and

window layout appearance checklist and data dictionary

. Coded various forms using Visual Basic. Developed Hogan PAS

transactions under the current mainframe environment. The technical

environment for this project is Microsoft Windows NTAS 3.1, Windows

for Work Groups 3.11, Novell NetWare, Microsoft SQL Server 4.2 and

Visual Basic

Environment: Mainframe environment using Hogan Banking Applications

JP Morgan Chase, Chicago IL 9/1992 -

9/1994

Technical Project Leader

Served as Technical Project Team Leader for several large system conversion

efforts

. Prepared systems approach and requirements document, program

specification, system testing procedures, user acceptance test plans

and projects schedules. Project Team Leader for the Horizon CIS

Conversion.

. Prepared computer system design, detailed specifications and project

schedule.

. Chaired weekly status meeting with users and technical teams. Elected

to serve on the Client Server Standards Committee

Environment: Mainframe environment using Hogan Banking Applications

JP Morgan Chase, Chicago IL 8/1989 -

9/1992

Senior Programmer Analyst - Responsible for the technical development of

the Hogan Customer Information Interface systems

JP Morgan Chase, Chicago IL 8/1985 -

8/1989

Programmer Analyst - Served as the primary production support person for

the several mainframe applications

Internal Revenue Service, Chicago IL 11/1981

- 4/1985

Revenue Representative - Responsible for the collection and preparation of

delinquent taxes

EDUCATION:

MS Computer Science - DePaul University (in progress)

BS Business Administration - University of Illinois, Champaign- Urbana

TECHNICAL SKILLS:

Proficient in Microsoft Office Project, PowerPoint, Access, Outlook, Word,

Treasury and Customer Information platforms, SQL, Unix, ITIL, ITSM,Clearcase, Clearquest, Microsoft CRM Dynamics, Hogan CIS and Umbrella,

Peregrine, SharePoint, Quality Center, Wily, Geneos and Tivoli

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