desktop support

OBJECTIVE

I’m a well rounded computer technician looking for a position where I could be an asset to any team. I’m a good

team player and always looking to improve my skills and is self-motivated with good time management skills.

EDUCATION

2000, BS Computer Science, Trinity College & University

1984, AAS Computer Science, Tidewater Community College

CERTIFICATIONS

Microsoft Systems Engineer + Internet (MCSE +Internet)

System Management I and II (Digital Alpha/VMS)

Network Management I (Digital Alpha/VMS)

A+

POSITIONS HELD

May 2008-Apr 2015 Desktop Support Technician

Morgan Stanley

• Provide desktop and administration support in an AD 2007 environment with

Windows 2000 and Windows XP, Office 2010, Blackberry, VPN, HP Laptops and

• Activities include download images using Ghost or Altaris; install/configure

applications MS Office, Outlook; utilize Remedy to manage and prioritize tickets

and requests;

• Provide user support; troubleshoot connectivity issues including TCP/IP, DNS,

DHCP, GPO, firewalls, etc.; document workstation migration.

• AD support includes creating/moving computers, users or printers; analyze and

troubleshooting AD issues.

• Migrate departments to Pano Logic Zero Clients Support devices with Pano

Manager, VMware Infrastructure Client and LANDesk Manager

Bloomberg software and keyboard installation Thomas Rueters

February 2005-December 2007, Helpdesk Support Consultant Level II/III

Board of Education, New York City

• Blackberry Support for phone and e-mail

• Phone support for users with Outlook and Microsoft Office

• Token ring to Ethernet conversion

• Troubleshooting AD problems

• Creating VMS accounts on Mainframe

December 2002-January 2005, Computer Consultant

Municipal Credit Union, New York

• Maintained system backup software, tape libraries and rotation, scheduling for

backup environment, Windows Domain, Active Directory, DNS, Telnet,

DHCP,FTP,SSL

• VERITAS backup system

• Phone support for users with Outlook and Microsoft Office and XP Rollout

VOLUNTEER WORK

Active in Trinity Methodist Church in Brooklyn, N.Y. Helped to institute computer system and remain active with

youth program and soup kitchen.

REFERENCES

Norman Morcrarski Siemens It Solution 201-***-****

Shawn Roberts Siemens IT Solution 646-***-****

Phone845-405-6036

E-mail: acpnqj@r.postjobfree.com

4 Ingalls Street

Central Nyack, New York 10960

Claudius M. Forbes

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