Systems Engineer

Rohit Suseelan

Ambalamukku, Kowdiar P.O

Thiruvananthapuram, Kerala, India - 695003

+91 - 904-***-****

**************@*****.***

Superior record of steady career progression over 6.8 years in IT, mirrors

underlying commitment to deliver robust, customer-responsive services and

projects in deadline- and task-driven environments. Recognized for

troubleshooting acuity and capacity to think "outside the square" for more

effective outcomes. An instant grasp of new technologies underpin

dedication to steer streamlined operations within a cost-effective and

productive IT function.

PROFESSIONAL STRENGTHS INCLUDE

. SLA targets

. Operations/infrastructure management

. System expandability & reliability

. System process controls

. Team management/training

. Customer service delivery

. Vendor management

. Technical troubleshooting

. IT Asset Management

. Help Desk Management.

EMPLOYMENT EXPERIENCE

SunTec Business Solutions Pvt Ltd (Nov 2008 - Feb 2014)

Systems Engineer/IT Team Lead

Project : IT HelpDesk and Infrastructure Operations

Location: Thiruvananthapuram, India

Responsibilities:

. Handling virtual desktops virtualization based on ESXi platform

versions 4.0, 4.6, 5.0 and 5.5 for Windows XP, Windows 7 and Windows 8

desktops. Pool creation and management and user assignment and allocation

from Vmware View Connection Server. VDI hosts management for VDI

deployment, cloning, migration and data-store management. Responsible for

end to end deployment and management of virtual desktop solution across

multi-location organization.

. Ensuring maximum cost efficiency from server virtualization from ESXi

servers. Handling various platform like RedHat Linux servers, Oracle

Linux Database servers, IBM DB2 server deployment, Sun Solaris, Windows

Server 2003, 2008, 2008 R2 and 2012 in a highly available virtualized

environment. Successfully deployed virtual servers in ESXi versions 4.0,

5.0, 5.1 and 5.5. Responsible for server migration, cloning across

offices as per business requirement and ensuring maximum uptime. Server

access deployment and snapshots management via vCenter Server.

. Responsible for Oracle database deployments in Windows and Oracle

Linux based platforms. Handling database tablespace management and user

management requests. Troubleshooting database connectivity issues and

listener configuration. Involved in Schema/meta-data backup and export-

import activity across different environments. Performance tuning

activities. Also have experience in IBM DB2 server management.

. Responsible for managing Linux server environments and installed

necessary development tools, Java SDK tools and server monitoring tools.

. Handling file-server access and print server management in Windows

2003/2008/2008R2 servers. Management DHCP services for IP Reservation,

Scope management and Static IP allocation for Windows and Linux based

servers and clients. Manage DNS services and register Linux servers in

the network for global access. Manage File Servers for Disk space

management.

. Supported Avaya IP phones deployment for Avaya 9608, 9621G, ADVD

devices and Avaya One-X mobile.

. Supported video conferencing solution from LifeSize, Radvision and

Scopia mobile and their integration.

. Managed locally hosted Blackberry Enterprise Server integrated with

exchange server 2003.

. Managed externally hosted conferencing solutions from TATA and

Level3. Also have managed web hosted service by Adobe Connect and Webex.

. Experienced in managing all IT assets and generating reports on

weekly and monthly basis. Performed regular systems audits for

safeguarding assets, maintaining data integrity and operating

effectively. Monitoring system alerts from automated system monitoring

tools and taking preventive actions.

. Leading the HelpDesk team and ensuring IT support availability for

committed timeframe. Maintaining SLAs for L1, L2 and L3 helpdesk requests

and calls. Tracking each requests and calls made to helpdesk and ensuring

100% user satisfaction. Arranging regular team meetings. Generating

helpdesk reports on weekly and monthly basis for Manager's review.

Helpdesk team shift management.

. Deployment and managing IP surveillance camera systems based on

Vivotek systems.

. IBM Web Application Server deployment in Linux environment and WAS

profile management for version 6.0, 6.1 and 6.2.

Sutherland Global Services (May 2008 - Nov 2008)

Senior Support Engineer

Project: EarthLink

Location: Kochi, India

Worked with one of the largest ISP in US, EarthLink and a Certified as

EarthLink technical specialist.

. Handled accounts management for provisioning and provided technical

support for EarthLink provisioned devices for Windows and Mac operating

systems.

. Provided remote support for troubleshooting connectivity issues.

. Also handled across partner accounts management for service transfers

and enabling.

. Handled L2 issues and managed smaller teams of trainees for

mentoring.

CSS Corp (June 2007 - May 2008)

Support Engineer

Project: Linksys and Vonage

Location: Chennai, India

Provided first level support for all service provisioning and technical

issues reported at service desk.

. Trained in Linksys SOHO and VOIP devices by CISCO expert faculty.

. Provided technical support for Vonage SIP service and Linksys devices

to US, Canada and UK customers.

. Troubleshoot various service provisioning issues for Vonage and

Linksys devices.

. Client appreciation for most innovative and out of the box solutions

and contributed to the system knowledge base for training.

PROFESSIONAL

DEVELOPMENT

CCNA courses completed

RedHat Certified Systems Administrator

RedHat Certified Engineer

RedHat Certified Virtualization Administrator

Completed courses on VMware Professional 5 - Data Center Virtualization

Completed courses on MCITP

Completed Oracle Certified Associate and Professional courses in Oracle

Database 10g Administration

ADDITIONAL INFORMATION

B.E, Computer Science

Younus College of Engineering, Kollam

Kerala University

Year of Passing: 2007

Aggregate of 64%

Plus 2, Science

Boys Model Higher Secondary School, Kollam

Year of Passing: 2002

Aggregate of 74%

10th Grade

Craven LMS High School, Kollam

Year of Passing: 2000

Aggregate of 84%

PERSONAL DETAILS

Date of Birth: 23rd May 1985

Marital Status: Married

Passport No: L8832603

PAN No: ANUPR2656L

Hobbies: Listening music and dancing.

Current Location: Kerala, India

DECLARATION

I hereby declare that the above written particulars are true to the best of

my knowledge and belief.

(Rohit Suseelan)

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