Data Entry Specialist

YAISA A. KNIGHT

**********@*****.*** 267-***-**** 267-***-****

SUMMARY OF QUALIFICATIONS

Strong Leadership Qualities ETO: Efforts to Outcomes

Ability to Engage, Execute and Solve Problems CWDS: Commonwealth Workforce Dept. System

Exceptional Oral, Written, and Customer Service CAPS: Connecting All Partners Service

Microsoft Office 2010 IJRDSS: Inspiritec Job Retention Data Service

System

CIS: Client Information System

Kronos: Time Keeping Software

WORK HISTORY

Career TEAM EARN Center, Philadelphia, PA

Data Specialist Supervisor 3/2013 3/2015

Oversaw the daily operation of the Data Unit(4 staff members) time management, behavior and productivity of

data entry input (demographics, attendance, activities and paystubs)

Ensured data was properly recorded into the Department of Public Welfare databases and Kronos timekeeping

systems for over 2500 TANF customers

Analyzed and reconcile client reports on weekly/monthly basis to result in an 95% accuracy rate

Coordinated application and orientation process to ensure clients meet qualification and enrollment requirements

Coached and trained staff to execute monthly/yearly metrics and forecasted goals for entire EARN Center

Developed an operation plan for seven departments which led to an increased sufficiency in all departments

Improved Data Unit from 6th place to 2nd place in the Philadelphia EARN system

Led Philadelphia Workforce Region to a 95% Activity Compliance Rate, exceeding the National average of 55%

Career TEAM EARN Center, Philadelphia, PA

Lead Data Specialist 12/2010 - 3/2013

Reconciled Kronos, CAPS and CWDS data and prepared compliance reports on a weekly and/or monthly basis

Created an internal database for customer tracking methods, which granted all employees transparent data access

Entered and retrieved customer personal information to and from the Department of Public Welfare and

Philadelphia Works Databases

Disseminated customer referral and rejection data to Case Managers, County Assistance Office(s) and funding

sources

Improved Case Manager(s) file audits to a 100% accuracy rate through training, development, and follow through

Pathways PA EARN Center, Philadelphia, PA

Data Entry Clerk 4/2007 - 12/2010

Entered and retrieved customer personal information to and from the Department of Public Welfare and

Philadelphia Works Databases

Assisted Case Managers and Director in the maintenance of running daily and weekly reports

Combined data from CAPS, CWDS and Kronos systems to reconcile data for accuracy and eliminate any errors

Identified and assigned TANF customers to appropriate Case Managers based on program relevance

Pathways PA CCI & Family Advocacy Department, Philadelphia, PA

Case Manager Aide/Data Clerk 1/2003 - 4/2007

Professionally answered and directed a high volume of incoming and outgoing calls, performed light typing,

ordered supplies, faxed and photo-copied documents

Conducted Home Visits with Case Managers for safety purposes

Entered and retrieved customer personal information to and from the Department of Public Welfare and

Philadelphia Works and the Department of Human Services databases

EDUCATION/TRAINING

Certificate of Completion M.S.T.B. Nurse Aide Training Philadelphia, PA 1999

Certificate of Completion Gordon Phillips Beauty School Philadelphia, PA 1997

Diploma Simon Gratz High School Philadelphia, PA 1995

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