Management

Montague Jayasuriya ****

Northlawn Dr., Apt. #* San Jose, CA 95130 . Phone:Home

408-***-****. Cell408-***-****

E-mail: **********@*****.***

OBJECTIV

E: Seeking an " opportunity" where my customer handling and customer focused business

management" experience, can be utilized to make a significant rapid progress of any kind of

business, which mainly believes "Maximum Customer Satisfaction" is the key to "Repeat

Business" .

PROFILE.

Duty conscious, dedicated enthusiastic team member with strong leadership with magnificent

work ethics, parallel with high degree of professionalism earned by working nationally and

internationally, from east to west.

FIELDS OF EXPERIENCE:

(Team member, supervisor, manager, regional relief manager)

* Customer oriented Management, *sales,marketing,administration (product and services) *after

sales, *customer relation,* resolving customer problems, (Retail& Whole sale) for over 10

years .

Expert in the sales and marketing of product and services, especially in the fields of insurance,

entertainment,banking, leasing,cash management, drafting computerized value added legal

documents, making incident reports, sales promotion, advertising, house keeping and customer

relations & security.

01/01/2011 At present I am working attached to a leading Storage Company as the Regional

Relief Manager and handling 10 self storage sites in Santa Clara . (Opening, closing, customer

tours,billing,cash handling and banking,leasing,house keeping,recovery,auctions, attending and

solving customer problems)

10/2005-12/2010 Customer service front desk access control guest relation team officer to a

leading Web Hosting company in Santa Clara .(Solving customer`s access problems with their

profiles already stored in the lenel computer system with friendly manner, developing

customers satisfaction with the company services.)

03/2003-03/2005 Night Awake Staff Supervisor to a leading Group Home.(2 years) *Supervising

15 group homes, night staff and monitoring and administering the progress of 50 residents.Wisely

place the correct member to the correct house,understanding the skills of team members

separately to stop crises between inmates and staff.Plan and circulated the staff and inmates

from uncrowded homes to suitable homes cutting down maintenance cost minimize,and always

not to exceed the monthly budget.

*

01/2000-03/2003 Front Desk Guest Relations and Marketing Supervisor/ Coordinator (3

years).Increased the volume of sales from 30% of the market share to 80% by personally getting

cold calling and keep relationships and contacts with residents of the area and the Elementry,

Middle schools and Day Care Centers (Group Trips,Birthday Parties,Entertainment,Pizza

restaurant, cafe and bar)

*Cash handling. PLR control,Maintaining the budget,Petty cash control, Banking.

EDUCATION: * High School diploma in Major Math. * Diploma in Sales and Marketing

Management offered by the Federation of Chambers of Commerce and Industry, * Marketing

Management and Development offered by the National Institute of Business Management. *

Creation of Enterprises and Formation of Entrepreneurs offered by Techno Net Asia,

Singapore/GTZ Germany * Sales and Management Skills offered by the California Sales Training

Academy, USA. . *California Guard Card.

SKILLS. MS Word, MS Excel, and MS Outlook experience and knowledge *Creative problem

solving.*Strong organizational.*Strong communication.*Positive outlook and approach.*People

person and bridge builder.*Cashhandling*Report writing*Bookkeeping.

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