Service Management

CRAIG G. GOGINS

***** *. ****** ****** ~ Calumet Park, Illinois 60643

708-***-**** home ~ 708-***-**** cell ~ *******@*******.***

OVERVIEW OF QUALIFICATIONS

Dynamic, detail-oriented management professional with comprehensive

experience leading operations for legal support, non-profit organizations

and client services.

Adept at navigating across agencies, legal entities and communities to

ensure optimum solutions and compliance with Child Abuse Prevention and

Treatment Act.

Recognized as top case worker supporting adoptions in 2007 and recipient

of Peer Review Committee Member of Excellence, 2006.

EMPLOYMENT HISTORY

Department of Children and Family Services, Harvey, Illinois 1993 -

present

Child Welfare Specialist II

. Directed programs supporting the Child Abuse Prevention and Treatment

Act ensuring the protection of children in conjunction with court

systems. Arranged appropriate housing for children within a safe and

nurturing environment.

. Provided relevant information on family situation to judges and court

staff. Partnered with private agencies assuring family service

availability to children and families.

. Coordinated parent/child visitation to maintain family relationships or

re-structure existing ones.

. Participated in selected aspects of developing a results-focused

monitoring process improving the effectiveness of State Child and

Family Service programs. (safety, permanency, child well-being)

. Served as consultant in the application of federal regulations and

procedure through Child and Family service review process.

. Leveraged analytical and problem solving techniques identifying

strengths and weaknesses of State Child and Family Service programs.

. Tracked and monitored quality improvement efforts at the state level.

Spearheaded continuous assessment of services and strategies.

. Prepared case entries, financial reports, court reports and written

social reports documenting family history.

American Arbitration Association, Chicago, Illinois 1987 - 1993

Supervisor, Accident Claims Department

. Directed claims portfolio supporting Uninsured Motorist Insurance segment

with caseload of 530+ files and staff management of 5 administrators.

. Managed arbitration and mediation of cases including distribution and

assignment across administrators.

. Trained and mentored team members and legal community on dispute

resolutions issues and solutions. Ensured compliance with corporate and

regulatory rules and procedures.

. Oversaw performance management and staff development including recruiting

and corrective action.

Equinox Financial, Inc., Chicago, Illinois 1986 - 1987

Real Estate Consultant

ACADEMIC BACKGROUND

CHICAGO STATE UNIVERSITY, Chicago, Illinois

Bachelor of Arts, Sociology

ROOSEVELT UNIVERSITY, Chicago, Illinois

Certificate, Lawyer's Assistant Program, Paralegal

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