15 years customer service skills, excellent communication and written

Sharonda 317-***-**** * *******.*****@*****.***

Owens 6141 Laurel Hall Dr. Apt. 1 Indianapolis, IN 46226

Seeking a position as a Medical Reimbursement Technician with ten plus years of customer

service, insurance billing, and data entry experience in a healthcare environment.

Education:

IU HEALTH PARTNERS, MEDICAL ASSISTANT PROGRAM AUGUST 2002

• Completion Certification Program

• Externship at Women’s Cancer Pavilion

HARRISON COLLEGE:

ASSOCIATE OF APPLIED SCIENCE IN MEDICAL REIMBURSEMENT TECHNICIAN

DECEMBER 2014

• Dean’s List Student

• GPA 3.68

• HIPPA Certified

• Externship at Franciscan Alliance ABO- Collections Department

HARRISON COLLEGE:

BACHELORS OF SCIENCE IN HEALTH CARE MANAGEMENT JUNE 2015

Skills:

• Competent in Microsoft Word, Excel, and Power Point

• Competent in Medical Terminology, Anatomy and Physiology

• ICD-9 and ICD-10 knowledgeable

• Understanding of insurance benefits/billing

• Close attention to detail

• Problem Solver

• Excellent communication and written skills

Professional Experience:

OPTICIAN TECH, JCPENNY (US VISION) 06/12-PRESENT

Greet patients

•

• Schedule and confirm appointment for new and returning patients

• Processed/follow up on insurance claims

• Recommended lenses, lenses coatings, and frame styles to fit customers’ needs

• Solved patients eyewear issues establishing a loyal customer based relationship

• Boosted sales by $20,000 monthly allowing for the company to exceed yearly

financial goals

OPTICIAN TECH, WALMART VISION CENTER 06/01-10/10

• Schedule and confirm appointment for new and returning patients

• Preauthorize and process insurance claims

• Solved patients eyewear issues

• Established loyal customer service which sustained life-long customers

• Maintain a high level proficiency in sales and assisted in building employee moral

• Received above average evaluations for outstanding work

CUSTOMER SERVICE REPRESENATIVE, VERIZON (PT) 12/05-12/06

• Solved the queries of the customers and provided account status

• Management of accounts and posted payments

• Resolved connectivity and billing issues

• Assisted customers with opening and closing of accounts

• Provided excellent customer service

Contact this candidate