Medical Assistant Customer Service

NATALIE MADRID

**** ****** **** ***** 240-***-****

Montgomery Village, MD 20886 acpnhg@r.postjobfree.com

PROFESSIONAL SUMMARY

Medical Assistant with a passion for helping patients and a desire to contribute professionalism to any medical environment

Bilingual – fluent in English/Spanish

Exceptional patient care and customer service skills

Fast learner, punctual, optimistic, and dependable

Strong attention to detail and awareness of surrounding areas

CLINICAL SKILLS

Venipuncture

Injections

Patient Scheduling

Vital signs

Patient Education

Surgical Wrapping

Instrument Sterilization

Phlebotomy

EKGs

Medical Terminology

Glucose Testing

Medication Dosage/ Administration

CPR, OSHA, AND HIPAA Certified

EDUCATION AND SPECIALIZED TRAINING

EVEREST INSTITUTE, Silver Spring, MD

Medical Assisting Diploma 2014

WATKINS MILL HIGH SCHOOL, Montgomery Village, MD

High School Diploma 2013

Medical Careers Program- Montgomery Village Healthcare Center 2011 - 2012

Provided daily patient care assistance in nursing home such as feeding, making beds, dressing patients, providing companionship, recreational activities, and transport

Assisted Medical Assistants at Shady Grove Hospital with patient feeding and bed cleaning

Rotated and provided assistance to different departments at Shady Grove Hospital such as Pediatrics, Obstetrics, Geriatrics, Dermatologist, Cardiology, and Emergency Room.

PROFESSIONAL EXPERIENCE

TOTAL RECALL COMPANY, Alternative Primary Care of Silver spring MD 2014-2015

Cognitive Technician/Medical Assistant

Measure and record vital signs, height and weight; triage patients

Cognitive Assessment taken by the computer

Building up Records, Sending Paperwork

Scheduling Appointments, Insurance Check

ICD9 Physiological and Neurological Testing

PRIMARY CARE OF GAITHERSBURG, Gaithersburg, MD 2014

Medical Assistant

Measure and record vital signs, height and weight; triage patients

Assist with patient wellness check-ups and pap smears

Perform venipuncture, injections, EKGs, urinalysis, Holter monitoring, and PFTs

Answer phones; schedule appointments; verify insurance; process lab work

Perform billing and ICD9 coding duties

PRIMARY CARE OF GERMANTOWN, Germantown, MD 2013

Medical Assistant (200 hr Externship)

Measured and recorded vital signs, height and weight; triaged patients

Assisted with patient wellness check-ups

Performed venipuncture, injections, EKGs, and urinalysis

Processed lab work, Performed Billing and Coding Duties

Answered phones; scheduled appointments; verified insurance

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