Customer Service Technical Support

Ruslan Rezepov

Cambridge University Press

********@*****.***

Summary

ABOUT MYSELF: Ambitious go-getter who already possess some understanding of business-leading

technologies and wants to enhance his knowledge by working directly with senior IT consultants I possess

strong desire for knowledge and for career advancement. In addition to that I would like to mention that

ability to work well as part of a team is vital for me as well as a strong work ethic, confidence, and solid

communication skills I am focused on getting hands-on experience with Administering Linux environment as

well as Network Administration. I am also interested in Programming web, desktop and mobile applications

using JavaScript, JQuery, NodeJS, PHP, Java, MySQL I see myself as a successful IT Professional in a

successful company. I believe that employees of the company is an important part that makes a company

successful. Thus, every employee has to aspire to be one of the best professionals in their specification. I

SPEAK: Russian/English languages SEEKING: superior growth opportunities with a great company

Experience

Technical Support Specialist at Cambridge University Press

September 2013 - Present (1 year 9 months)

- Network Administration - Microsoft Servers 2008, 2012 Administration - CentOS Linux Server Support

- Managing server virtualization platform such as VMWare vSphere - LANDesk Computer Management

System Deploying and Administration - Providing Technical Support to 2600+ users worldwide Set up

workstations and laptops for new employees configured systems, ensured network connectivity installed and

tested hardware and software Regularly performed hardware and software maintenance Facilitate a weekly

one-hour seminar on how to use Microsoft Office applications and windows operating systems Preparing,

repairing and deploying desktop computers and other office equipment Maintaining and expanding our

Ethernet networks Managing, monitoring and troubleshooting daily batch and backup processes Helping

with the planning and deployment of new and upgraded products Helping to seek out and implement ways to

make a system or process more efficient

Technical Support Specialist at Direct IT Corp

February 2012 - August 2013 (1 year 7 months)

IT Outsourcing Firm My responsibilities included: - Maintenance and Monitoring clients' Servers remotely

and onsite - Maintenance and Monitoring clients' Backup solutions remotely and onsite - Setting up

workstations and laptops for the client companies - Configuring Systems, Ensureing network connectivity -

Installation and testing hardware and software - Regularly performed hardware and software maintenance

- Facilitating weekly seminars on how to use applications and 3rd party software - Preparing, repairing and

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deploying desktop computers and other office equipment - Maintaining and expanding Ethernet networks -

Managing, monitoring and troubleshooting daily batch and backup processes - Helping with the planning and

deployment of new and upgraded products - Helping to seek out and implement ways to make a system or

process more efficient

Skills & Expertise

Windows Server

Network Administration

JavaScript

Linux Server

Java

VMware vSphere

CentOS

Red Hat Linux

MySQL

Outlook

Microsoft Office

Linux

Technical Support

Networking

System Deployment

Management

Windows

Troubleshooting

Customer Service

Education

Quincy College

Associate's degree, Business Administration and Management, General, 2010 - 2012

Grade: 3.25

Kazan State Technical University named after A.N.Tupolev

Bachelor of Applied Science (BASc), Computer and Information Systems, 2004 - 2010

Grade: 3.2

Activities and Societies: Swimming, Soccer, Programming

Kazan State Technical University named after A.N.Tupolev

Bachelor of Applied Science (BASc), Computer Systems Networking and Telecommunications, 2004 - 2010

Grade: 3.2

Interests

Software and Web Application Developing Network Setup and Network Management Linux Environment

Investment Business ideas

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Languages

English (Professional working proficiency)

Russian (Native or bilingual proficiency)

Organizations

cambridge.org

September 2013 to Present

Courses

Independent Coursework

Business English

Certifications

Microsoft Certified IT Professional

Prometric License 8486119 July 2011

IELTS (International English Language Testing System)

Adelphi University Manhattan Center License Test Score 7.0 out of 9.0 September 2013

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Ruslan Rezepov

Cambridge University Press

********@*****.***

Contact Ruslan on LinkedIn

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Contact this candidate