Customer Service Administrative Assistant

TARA R. GRADY-WALKER

**** ********* *** ***-***-

2634

Indianapolis, IN 46231

**********@*********.***

EXECUTIVE ADMINISTRATIVE ASSISTANT

Resourceful administrative professional with excellent interpersonal, organizational and customer service skills

as well as a keen ability to multi-task simultaneously in a variety of challenges and responsibilities. Self-

driven, detail oriented and able to prioritize to exceed competing deadlines in a dynamic environment. Adept

at coordinating company presentations, managing office environments and maintaining executive calendars

and travel schedules. Extensive experience performing support functions which require a range of knowledge

of organizational procedure.

KEY QUALIFICATIONS

Extensive Administrative Experience Microsoft Office Proficient Report

Compilation / Management

Efficient Event Coordination Seamless Communication Inventory Management

Superior Customer Service Timely Action Planning Maintain

Confidentiality

WORK EXPERIENCE

MASCO CONTRACTOR SERVICES, Indianapolis, IN

Administrative Specialist 2014-Present

• Responsible for processing sales orders in timely and efficient manner.

• Manage and organize signed work agreements, sales takeoff sheet, sales quotes and purchase orders.

• Compute, record, and proofread data and other information, such as records or reports.

• Communicate daily with scheduler, sales staff, and production staff.

• Responsible for order entry, billing contracts, prevailing wage entry and retainage entry.

• Working with company software programs, Oracle and SalesPro.

MACY’S, INC., Indianapolis, IN 2010-2013

District Administrative Assistant

• Identified venues for all district and corporate meetings and executed contracts on budget for district

management.

• Researched and verified data. Coordinated and proofread PowerPoint presentations for all district and

corporate events.

• Partnered with regional administrative staff to plan corporate Executive Committee travel and

meetings.

• Compiled and submitted recurring district and store reports for District Executive Team use and

distribution.

• Prepared and maintained confidential documents for the District Executive Team.

• Maintained calendar and travel schedules for the District Vice President.

• Coordinated and ensured timely submission of district team contribution projects and reports.

• Ensured smooth operation and maintenance of office equipment and supplies at budgeted target.

FINISH LINE INC., Indianapolis, IN 2002-2009

Administrative Assistant

• Planned/organized locking hardware programs; negotiated with vendors, and trained 40 district

managers, and over 600 store managers. Project was completed on time and saved the company over

$4K.

• Collected over 150K in restitution payments during tenure.

• Developed and presented home office administrative procedures to loss prevention, operations, and

district personnel including spreadsheets, online applications and correspondence templates.

• Coordinated yearly regional and district loss prevention meetings including agendas, reports,

calendars, PowerPoint presentations. Executed contracts for meeting rooms, food, beverages and

other peripheral materials.

• Provided customer service to 600+ retail stores and individual customers.

• Partnered with the accounts payable department to verify all department invoices.

• Managed calendar and schedule for the Senior Vice President of Loss Prevention for 7 years.

• Successfully maintained confidential and sensitive materials.

TARA R. GRADY-WALKER

1616 Orchestra Way 317-529-

2634

Indianapolis, IN 46231

**********@*********.***

SOUTH BEND TRIBUNE, South Bend, IN 1997-2001

Human Resource/Customer Service Representative, 1999-2001

• Walking new employees through origination/onboarding process.

• Trained new employees to follow company policy of excellence at the customer service desk.

• Produced company bi-monthly newsletter.

• Proofread and entered customer and employee classified ads into computer system

• Balanced all customer payments to a daily ledger.

EDUCATION

Madison University, Gulfport, MS, BS of Criminal Justice Management

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