Customer Service Representative
Resume:
Shakena Myles
South Euclid, Ohio 44121
*********@*****.***
Objective
Seeking a challenging position that would allow me to utilize my current skills, gain new abilities and provide
room for new opportunities and growth with well-established organization with a stable environment that will
lead to a lasting business relationship.
Employment Experience
April 2010 to November 2013, Customer Service Representative Joseph, Mann & Creed
•Collected funds past due on credit cards and student loans. Used technology to accomplish key business
functions to include accessing insurance databases for coverage, skip tracing, and check drafts
and/or credit card processing. Utilized time management skill sets necessary to effectively handle a
variety of work functions. Multitasked incoming and outgoing calls, research account balances, etc.
Functioned in high volume (100+ calls per shift) call center processing both incoming and outgoing
calls for the purpose of collecting balances. First and third party collections on dialer and manual.
Knowledge of FDCPA.
August 2008 to April2010 Initial Claims Representative Crestwood Management
•Responsibilities include taking inbound calls to reserve rental vehicles for company fleet
car drivers. Responsible for taking initial claim information, for company fleet car
drivers, data entry of account information. Assigned body shops for damaged vehicles.
Prompt courteous professional answers to customer inquiries in a call center
environment.
Education
John Marshall School Cleveland, Ohio
Diploma 1999
Currently enrolled Willoughby Eastlake School Of Nursing Exp. completion 1/15
Honor Student
Skills
* Proficient in computer window-based programs with exceptional navigational skills.
* Able to deliver caring and attentive, knowledgeable, confident, helpful, and prompt service
* Results oriented with strong desire to learn and acquire new skills.
* Tactful and mature, able to work well under pressure and adhere to deadlines.
* Exhibits strong drive for results and success.
* Conveys a strong sense of urgency to achieve outcomes and exceed expectations.
*Delivers high quality work while paying strict attention to detail.
*Constantly looks for learning opportunities in order to develop skills and knowledge.
*Dependable and conscientiously follows through on commitments..
* Produces error free work with accuracy and completeness in all tasks.
* Enthusiastic, experienced and able to successfully execute concepts and ideas to all levels of management.
Contact this candidate