Customer Service Truck Driver

Robert Tonia

*** ********* ****,*******,** ****6

home 201-***-*****cell 201-***-************@***.***,fax 201 837

7656

Telecommunications Technician

Multifaceted technical career with 30+ year track record of innovation and success

Technically sophisticated professional with experiance in various facets of the

telecommunications industry.Strong technical capabilities relating to telecommunications.

comprehensive background in monitoring Central Offices for alarms,electronically fixing

telecommunications issues,dispatching personnel to unresolved sites,and handling

troubleshooting tasks.Instrumental in providing top notch and quality service to all

customers.Network Technician,1997 2003

Maintained full responsibility for monitoring Central Office.

Tendency to thrive in technical enviornments while remaining focussed on attaining

objectives.

Outstanding leadership,technical,and analytical skills

Relevent Experiance

Verizon Communications,Madison,NJ NOC,check for alarms.

Electronically entered the telephone switch to correct problems.Dispatched technicians to

repair alams not fixed electronically.Collaborated with on site personnel on the resolution

of various problems.Obtained professional development and training on 5ESS,and D.M.S.

telco

switches.

1 Spearheaded efforts to updated logs that detailed alarm activity

2 Played a key role in increasing productivity levels by handling trouble reports in a timely

manner.

Circuit Layout Assigner,1988 1997

Assigned proper type of Central Office equipment on a daily basis.Authored training

material onthe proper setting of equipment.Executed records management,information

management,file maintenace,and data entry taks.Interected with vendors concering

availability dates.

1 Ensured that all equipment was office compatible utilizing exceptional technical

expertise.

2 Pioneed the the launch of a more efficient technique to write the document for the

transition from visa to tirks.

***Additional employment within Verizon Corporation includes Records Clerk***

Recent Experience

Dury Libby,Carlstadt,NJ

Truck Driver,2005 2006

Handled all aspects of delivery and logistics for the organization.Utlilzed well developed

communication skills to interact with customers,employees,warehouse personnel,and

management.Participated in administrative and clerical activies as needed.

1 Led efforts toensure that all products were delivered in a timely manner.

2 Provided top notch customer service to a diverse clientele,which ensured high levels of

customer satisfaction.

Warwick Telephone Company,Warwick,NY

Outsde Plant Technician

Assigned cables and pairs using Quintex data base.

Also billing,assignment,and Plant functions.

Check for spares and the addition of premium services (dsl,cable t.v.,smartphone)

Quintex is similar to tirks,but operates on a smaller scale 21,000 customer base.

Summit Security

Securty Guard,2008 2013

Providing security for CNBC in Englewood Cliffs,NJ checking I.D's,welcoming guest to

the green room.

Education

Bergen Community College:1969 1971 Liberal Arts

Fairleigh Dickinson University: Computer repai and Networking 2002 200

I have a NY State & nj Sora security guard license

Also f04 fireguard and adult C.P.R.

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