Customer Service Front Desk

Samantha M Caruso

Objective To secure a position that allows for advancement

and personal growth throughout my career.

Contact

Information Phone: 412-***-****

Email: ********.********@*****.***

Work experience

Feb. 2012 - Present Duquesne Light Co.

Pittsburgh, PA

Jr Financial Clerk

Correct bills before they are sent due to various

system issues.

Ensure customers receive correct bills within all

the regulations of the Public Utility Commission.

Complete daily tasks with little supervision and

manage time effectively.

CSR (General business, Credit, Trouble)

Answer incoming customer calls.

Assist customers with general business, credit,

and outage concerns.

Operate various computer systems including Discus

and CACS.

Feb. 2011 - Feb. 2012 PRC, LLC

West Mifflin, PA

CSR/TSR

Answer incoming calls from current, former, and

prospective customers.

Assist with billing and technical questions, as

well as service changes.

Process payments for current and former customers.

Jan. 2011 - Feb. 2011 Planet Fitness

West Mifflin, PA

Front Desk Attendant

Greet and check-in members of the gym

Sign-up new members

Dec. 2009 - Feb. 2011 Royal Dutch Grooming

North Huntingdon, PA

Groomer Trainee

Bathe, trim and brush dogs

Trim dogs nails

Nov. 2009 - Dec. 2009 Long John Silver's

West Mifflin, PA

Team Member

Front Counter Cashier

Drive-Thru Attendant

Aug. 2009 - Nov. 2009 Arby's White Oak,

PA

Team Member

Waited on customers

Maintained a clean work environment

Jun. 2006 - Jun. 2008 Quilter's Nook Studio

White Oak, PA

Customer Service

Answered customer phone calls

Maintained online store catalog

Education Aug. 2008 - Dec. 2009 PA Cyber Charter

School Midland, PA

Academic Diploma

Graduated December 2009

Aug. 2006 - May 2008 McKeesport Senior

High McKeesport, PA

Academic Diploma

Transferred to PA Cyber Charter School August

2008.

Contact this candidate