Customer Service Representative

Tori Dowdy

Lawrenceville, GA

***********@*****.*** - 770-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Guest Service Representative

Target Inc. - Norcross, GA - June 2014 to Present

Responsibilities

Assist customer's with refunds, exchanges, price adjustments and bill payments.

Responsible in satisfying customer inquiries or complaints.

Tracking on-line purchases, suggestive selling of credit accounts etc.

Sort, Re-package or Defect merchandise to be processed into bins for reshop.

Handle purchases on POS terminal.

Customer Service Representative

Perry Ellis Menswear Inc. - Duluth, GA - September 2012 to June 2013

Responsibilities

Assist customer's with cash purchases.

Handle and resolve customer's questions and inquiries about products.

Assist with refunds, exchanges, price adjustments, promotions, and credit accounts.

Mail Processor/Sorter

United States Trenton Postal Service - Trenton, NJ - October 2008 to July 2010

Responsibilities

Sorted mail into mail cases corresponding to various zip codes.

Pitched mail through flat sorter machines.

Distributed mail to correct departments.

Applied proper postage to mail etc.

Skills Used

Skills used: Customer Service, Retail, and Postal Government Policies and Procedures established with

sorting, delivering or applying proper postage to a customer's mail.

Sales Associate

WAWA Food Market - Westampton, NJ - August 2005 to July 2007

Responsibilities

Assisted customer's with grocery purchases on POS terminal.

Fixed sandwiches in deli, sliced cold cuts, brewed fresh cofee.

Stocked shelves in store and refrigerated items.

Signed and checked in deliveries.

Recorded inventory of cigarettes, baked goods, lottery, etc.

Counted draw down at the end of shift.

EDUCATION

Associate Degree in Medical Office Administrative Specialist in Medical Code and Billing

Performance Training Institute - Scottsdale, AZ

2010 to 2012

Associate Degree in Office Support Specialist, Computers

Cittone Institute - Mount Laurel, NJ

1999 to 2001

Diploma in Computers

Rancocas Valley High - Mount Holly, NJ

1992 to 1996

Contact this candidate