Customer Service High School

LaShondera Tarrance

Loan Consolidation Counselor

Union City, GA

**********@*****.*** - 334-***-****

Dedicated, committed, and passionate loan clerk with exceptional customer service and people skills. Years

of cash handling and sales experience. Knowledgeable in student and mortgage loans. Interested in admin/

clerical, reception, finance, front desk/office, and customer service positions

WORK EXPERIENCE

Utility Transfer Coordinator A/P

Ecova - February 2015 to May 2015

Responsibilities

- Researched property utilities as needed to identify what services were used and if they were lienable

- Negotiated waiver of late fees, and resolved billing issues such as previous balances and billing address

changes for first/final bills

- Followed up with applicable suppliers until transfer of utility accounts were completed

Lockbox A/R Specialist

Bank of America - March 2015 to April 2015

Responsibilities

- Accurately key alpha and numeric information from invoices, checks, etc. into an automated lockbox system

- Receive, sort, prepare, scan, process and verify remittances and invoices

- Prepare batches of work for image capture by entering check or batch information into image scan database

Loan Consolidation Counselor

Department of Education - June 2011 to November 2014

Obtained verified, and filed required documentation to determine consolidation eligibility

• Counseled students and parents on loan responsibilities, consolidations benefits, debt management, and

repayment options

• Maintained maintenance of customer accounts: application cancellations, loan updates

Loan Imaging Processor

Regions Bank Mortgage - January 2008 to May 2011

- Verified receipt of all documents received and checked for accuracy and completeness.

- Scanned relevant forms into imaging system

- Implemented a new setup procedure that resulted in a 45% increase in images per day

Cash Office Clerk

Ross Dress For Less - May 2005 to March 2008

Counted and verified funds in safe and prepared deposits for pick up by armored carriers

• Prepared register tills for cashiers at the start of each day

• Monitored cash levels and placed change orders as needed

• Recorded daily, weekly, and monthly, cash sheets, deposit summaries, audit or discrepancy reports and

purchase related documents by hand and via computer systems

Customer Solutions Associate

Outsourcing Service Inc - October 2003 to May 2005

- Answered inbound collection calls

- Performed outbound collection and follow up calls with customers on past due invoices and payment plans

- Spoke with customers calmly and professionally in order to address and resolve complaints or dissatisfaction

of service

- Processed deficient account payments by checks debit or credit cards

EDUCATION

Math

Alabama State University - Montgomery, AL

August 2009 to May 2012

Calhoun High School - Letohatchee, AL

August 1998 to May 2002

SKILLS

Lockbox, Accounts Payables/Receivables

ADDITIONAL INFORMATION

Qualifications

- Excellent mathematical, problem solving, and analytical skills

- Remain productive in fast-paced environments while maintaining a strong attention to detail

- Ability to cope with situations firmly, courteously, and tactfully and with respect for the rights of others.

- Consistently excel in achieving and exceeding goals, deadlines, and demands

- Excellent written, verbal, and listening communication skills; able to read comprehend and relay instructions

effectively

- Superior telephone, customer service, and computer skills; proficient in Microsoft Office, WordPerfect,

Peachtree, Lotus Notes, Excel, Power Point, Outlook

- Knowledge of loans and Federal financial aid programs

Contact this candidate