Administrative Assistant Customer Service

Wanda Rodriguez Navarro

**** ** ******** *****, ***. 11, Miami, FL 33138

787-***-**** • ************@*****.***

SUMMARY

Experienced and Bilingual (English and Spanish) Administrative Assistant. Most recently coordinated and supported clerical work for

property management office and Labor Union with over 15 employees. Formerly managed rental properties by collecting rents and

coordinating maintenance work. Proficient user of Microsoft Suite (Excel, Word & Outlook)

PROFESSIONAL EXPERIENCE

FILING CLERK - HUMAN RESOURCES (TEMPORARY)

Armour Correctional Services, Miami, FL 2014-2015

• Implemented digitalization of all employee's files.

• Verified and maintained employee data and personal information to be entered into the HR Docuware system.

• Performed administrative duties, scans, faxes and supported staff where needed.

OFFICE COORDINATOR

Parkview Point Condominium, Miami Beach, FL 2012 to 2014

• Assisted manager with all aspects of supervision related to administrative and financial duties.

• Prepared invoice and purchase work orders.

• Served as initial point of contact for incoming calls, visitors and vendors.

• Organized and maintained file system

• Prepared all outgoing communications, correspondence, board notices, e-mails and faxes.

• Managed monies related to POS for parking decals, mailboxes, remotes and other items for sale at property.

• Coordinated manager’s meetings with new residents and employees.

• Organized and distributed payroll payments.

• Distributed Violation Notices in regard to association rules and regulation issues via mail, email and by phone.

ADMINISTRATIVE ASSISTANT

Labor Union CUTE, Puerto Nuevo, PR 2008 to 2011

• Responsible for administrative support and reception duties.

• Managed personal calendar and agenda of the president.

• Kept and maintained log books in Excel of union fees for five government agencies.

• Informed, answered and applied rules in accordance with the provisions of the Collective Bargaining Agreement of the different

agencies.

• Recorded and submitted claims and grievances to the designated official member of the Union with matters related to salaries,

hours of work and other terms and conditions of employment.

• Prepared Union communications, emails, faxes and correspondence.

ADMINISTRATIVE ASSISTANT – ENGINEERING DEPARTMENT (TEMPORARY)

Bacardi Corporation, Catano, PR 2008

• Performed wide range office duties, including executive support, office management, billing/invoicing, account management,

database administration, document preparation, travel/meeting coordination.

• Gave back-up support to the Distillery Department.

• Distribute birthday’s gifts to employees.

OFFICE ASSISTANT AND CUSTOMER SERVICE REPRESENTATIVE

• IDT Puerto Rico & Co., San Juan, PR 2002 to 2007

• Responsible for day-to-day administrative support as well as reception duties.

• Managed reception desk, received incoming calls, and organized and distributed correspondence to all company departments.

• Assisted Human Resources Department with scheduling of job applicants and all pertaining hiring and confidential procedures.

• Coordinated new employee’s documents (ID, SS, and Police Certificate, Academic Evidence, and non-competition and disclosure

agreements).

• Filed employee’s personal, official and medical documents and paperwork.

• Reconciled the mailing accounts and maintained incoming and outgoing correspondence log.

• Distributed all paychecks and vouchers of company employees, company literature and announcements.

• Maintained company’s directory.

• Created, developed and implemented IDT Community Sponsorship Program to institutions in Puerto Rico.

• Mediated minor employee’s complaints and refund money issues with Vending Machines.

EDUCATION

ICPR Junior College, Rio Piedras, PR 2001-2003

Associate Degree Business Administration - Summa cum Laude

Tiri Real Estate Course, Puerto Nuevo, PR 2006

Rockhurst University Continuing Education Online Certificate, 2007

Seminar “The Essentials of Managing the Front Desk”

Successful Management, Inc. (SUMA), Hato Rey, PR 2007-2008

Continuing education courses – Microsoft Suite

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