Customer Service Engineer
Resume:
Dwayne McDonald
La Mesa Ca. 91941
OBJECTIVE
To obtain a position with a company working in a Customer Service atmosphere, so I can utilize my past and present skills in a diversity of duties. A company in which one has room for advancement.
HIGHLIGHTS AND QUALIFICATIONS
§ Installation Technician Expert
§ Master the skills of multi-tasking
§ Analytical aptitude to provide creative solutions
§ Able to lift 100 lbs. and able to meet all physical requirements
§ Ability to work independently and interdependently in any environment
§ Knowledgeable and skilled in the safe use and maintenance of equipment
§ Proficient in daily inventory
§ Filling out daily manifests
§ Demonstrates professionalism
§ Positive and motivated attitude
§ Able to plan, organize, and follow through on work
§ Effective and open oral and written communication skills with staff and customers
WORK HISTORY
3/2013-Present At&t
Condition line from fiber optic Vrad to SAI box. Make jumpers or connection from fiber optic Vrad to customers home or business. Engineer what method of transport for services from the NID at a home or business. Install internet, phone, and television services, register customer and give them an email address and password. Educate customer on the proper operation of equipment that was installed. Certified in fiber optic spicing and fusion splicing. Works hands on with the equipment and interact with customers. Train new hires while in the field on ride alongs.
7/2010-9/28/2012 ABM Engineering Services Houston, Texas
Plant Engineer
§ Operate and maintain all building equipment to ensure the
§ operation of same is with design capabilities and to achieve proper
§ environmental conditions prescribed by building management.
§ Perform preventive maintenance on the equipment as prescribed by
§ ABM Engineering Services’ and manufacturers’ recommendations.
§
Perform all housekeeping functions and maintain a professional
§ appearance of equipment and engineering spaces assigned to engineer.
§
Maintain an energy management program which ensures measures are
§ taken to operate all systems in the most efficient manner to keep
§ operating costs to a minimum.
§
Review building operations, preventive maintenance, training,
§ energy management and equipment status on a frequent basis. Coordinate
§ this review with the Chief Engineer.
2 /2010-7/2010 CandCNET Associates Inc. Houston, Texas
Lead Technician
§ Installation of closed circuit television. Ensures that security systems are completed accurately and in a timely manner. Provided technical support to customers and troubleshoots system operation. Maintains flow of field documentation to include change orders head end configuration system drawings and diagrams, shop drawings and as built information.
2007-2008 AT&T San Diego, Ca.
Installation Technician
§ Provide high quality installations for communication services for AT&T U-Verse. Connect fiber lines to twisted pairs, and verify dial tone and test U-Verse signal for installation at customers home. Install network interface device and U-Verse equipment at the residence. Install residential gateway, DVR, set top boxes, and back up battery for VOIP. Register customer on line, install hardware and software to give access to internet for computers. Install CAT-5 and RG-6 coax lines. Instruct customer in usage of equipment and internet. Troubleshooting signal issues and communicating with managers and technical support to resolve any issues. Job consists of climbing, kneeling, and using ladders to get into attics, and small places and under houses. Completing job on IFD and routing to next job. Demonstrating techniques and equipment by mentoring and training less experienced team members. High customer client interface.
2006-2007 Sears San Diego, Ca.
Repair Technician
§ Skilled at using volt meters and hand tools to troubleshoot and repair high end appliances such as, ranges, double ovens, microwaves, dishwashers, trash compacters, and disposals. Use of schematics and flow charts to determine proper voltage and to test components.
2002-2006 Communications Technology Services San Diego, Ca.
Installation Technician
§ Provide high quality installation for communication services by maintaining network performance standards and specifications in residential and business locations. Duties also include, monitoring, balancing, activation, and repairing telephone cable and inside wiring and distribution of equipment. Filling out daily paper manifests. The job consisted of climbing, kneeling, and using ladders to get into small places and attics and under houses/businesses. Ability to work outdoors in adverse weather conditions and at night. Assisted team members in developing further skills.
1999-2002 Bloom Technologies San Diego, Ca.
Installation Technician
§ Worked as a technician installing wireless data and phone services to commercial and residential customers. The job consisted of high volume of a diversity of duties. Working with voice data and fiber optic, coaxial cable, and twisted pair. Using and testing RF equipment, troubleshooting, diagnosis, configuration and repair. Gain access to distribution network by using ladders, climbing utility poles and using aerial lift. Driving both my truck and company vehicles. Compiled accurate reports and production data by completing daily logs, orders and various reports. On-Call responsibilities on a rotation schedule. Provided information and suggestions to establish customer satisfaction in a timely manner.
References and Education provided upon request
Dwayne McDonald
******@***.***
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