Manager Data Entry

PHOEBE CHAU

***** ******** **** **, *******, TX *7082

Mobile: 857-***-****, Office: 401-***-****

Email: *************@*****.***

OBJECTIVE: To secure employment in a professional environment in which I can utilize my

educated knowledge backgrounds, and skills to become a productive employee.

EMPLOYMENT HISTORY:

Electronic Online Banking Association: Data Entry skills required 09/2010 04/2015

Employer: Citizens Bank

20 Cabot Rd, Medford, MA 02125

Promoted as: Operation Analyst I on 10/20/2014

Supervisor: Daniella Firmin, 401-***-****, may be contacted.

Performed other related duties and tasks as assigned.

• Response & resolve the customer’ claims

• Keep tracking the time sheet

• Study customer’s account history

• Contact customer to get information as much as possible.

• Contact the Attorney, Police Officer, Branch manager to get the information related to customer to

make a final decision regarding to customer’s claim.

• Calculation the ODP Line of Credit interest of customer’s account, then sending the letter out.

• Learning and getting familiar the software’s such as: Star Station; Claim manager, Main frame,

PRM, CMOD, DVR-VID for conducting the review and solution.

• Pick up the phone, answer customer’s question in details with the nicely voice. Takes notes from

the client conversation in an accurate manner.

Fund Administrator: 07/09/2009 – 12/31/2009 - Data Entry skills required- temp employee

Employer: JP Morgan

10 South Stations, MA

• Response & prepare daily compliance reports

• Keep tracking the time sheet

• Learning and getting familiar the software for preparing the Financial Statement Reports.

Fund Administrator: Data Entry skills required 4/2006- 3/31/09

Employer: State Street Co-operate, Inc. ---phone: 617-***-****

10 Lafayette, Boston, 02010

Supervisor: Dan Armstrong – he also got lay off later

• Response & prepare compliance reports (daily, weekly, monthly, quarterly & year-end)

and consistently provide a high level of quality to deliver to client.

• Prepare Mutual Fund surveys for 3rd party.

• Ensure distribution has been correctly reflected on funds’ records.

• Perform calculation (SEC yields, money market yields, & total returns).

• Ensure proper authorization for all invoices and processes payments.

• Assist in the preparation of expense analyses and annual budget as requested.

• Prepare sections of the financial statements, financial highlights, footnotes and basic

audit work papers and other support completely and accurately.

• Monitor prospectus and regulatory compliance tests and notify manager of items that

exceed established tolerances or failures.

Control Specialist Data Entry skills required 03/2005 – 4/2006

BFDS- Boston Financial Data Services Inc - Braintree, MA - P: 617-***-****

Supervisor: Frank, not remember his phone number

•The cash reconciliation of all mutual fund activity. Coordinating estimates and daily cash settlements

with custodian and fund accounting groups. Identifying and resolving wire caused by the processes

performed by operations, custodians, fund accounting or the fund. The special handling of all negotiable

documents. The timely and accurate distribution of dividends. Commission balancing and remittance.

The review and entering of daily mutual fund prices and rates. Reviewing and approval of outgoing wire

requests on Prime Meridian.

Proof Operator– Data Entry skills required 6/2000 – 8/2005

Employer Citizens bank

20 Cabot, Medford, MA02155

• Work closely with supervisor and leaders. Handle cash transaction as well as checks

process.

• Train new incoming employees with policies, procedures and regulations

• Provide exceptional support in a faced-paced, time sensitive environment.

SKILLS:

• Familiarity with financial soft ware’s such as: Wins, Unity, MCH, Bloomberg, APS,

OnlineInsight system. FundSuisse system.

• Familiarity with accounting software, POM for Window. Familiarity with DST system

through AWD to search information relates to fund accounting, customer’s information

that has been processed for future research purposes.

• Experience with Windows 98, Microsoft Word and Excel. Working with QuickBooks

2003. Data Entry certificate

• Having knowledge about financial statements: such as capital cost, present value, future

value, risky credit, and capital structure. Know how to analysis the financial problems.

LANGUAGE:

• Fluent in Vietnamese and English

OTHER:

• Hard worker, Dependable, Friendly

ACTIVITIES:

• Member of The Association of New England Woman For The Heritage and Freedom Flag of Viet

Nam. Play a role as a manager of musical stage.

.

EDUCATION:

Massachusetts State University May 2006

B.S. Degree, Finance - GPA: 3.3/4.0

A.S Associate Degree, Accounting – GPS 3.58/4.0

Contact this candidate