Customer Service Representative

C H R I ST I A N N O L AS C O

*** ********* ** *** ****, CA 95133

C E L L : 4 0 8 - 7 7 2 - 5 0 11 • E M A I L : C H R I S T I A N 2 K 2 0 0 6 @ YA H O O . C O M

S UMMARY OF QUALIFICATIONS :

Self-motivated customer service professional with 5+ years of industry experience. Detail-oriented

individual who exemplifies professionalism, and an ability to manage multiple tasks at any given

moment. Demonstrated history of successful technical support and client interaction, while providing

high-quality guidance and effective issue resolution. Ability to work with people from varying

backgrounds, while implementing team values.

WORK OF EXPERIENCE:

In Home Support Services (IHSS) San Jose, CA

Caregiver (Part time) (2008 - Present)

Provides services to patient's ability to do daily activities such as housekeeping, laundry,

shopping, meal preparation and clean up, respiration and accompaniment to medical appointments.

LifeScan Inc. (a Johnson & Johnson company) Milpitas, Ca.

Technical Support Advocate (2007 - 2013)

Effectively managed a high-volume of inbound and outbound customer calls.

Achieved quality monitoring satisfaction rating of above 90% within 12 months, exceeding corporate

target.

Assist in the training of new hire personnel by serving as an information resource.

Participate in departmental and interdepartmental teams, meetings and projects.

Customer Promotion Specialist

Researched and resolved customer complaints including authorized RMA returns or exchanges.

Qualified consumers with quarterly promotional and brand loyalty programs via phone and email.

Showcasing superior customer service skills to build trust and loyalty by documenting and

responding to consumer email requests and call backs.

Customer Service Representative I

Responsible for documenting and troubleshooting 30+ product complaints daily in conformance with

company and FDA guidelines.

Resolved customer issues, take warranty action and provide technical information to end-user. Enter

customer transaction into the Complaint Handling Database.

Resolved customer issues in a clear, courteous and straight forward manner.

Wellesley Inn Hotel Santa Clara, CA

Night Auditor/Front Desk (2004 - 2007)

Build and maintained relationships with new and established guests.

Responsible for gathering all paperwork from every shifts for auditing purposes.

Verified that personal and payment information on guest accounts was accurate and complete.

Solicited feedback through questionnaires to evaluate levels of guest satisfaction.

Escorted guests to their assigned rooms, including transporting their luggage.

E DUCATION:

Solano School of Nursing, Milpitas, CA. Certified Nursing Assistant, 2003

Mission College, Santa Clara, CA. Continuing Education 3.0GPA

ACCOLADES/ACHIEVEMENTS:

2011 Bronze Encore Award, 2011 Bronze Encore Award, 2011 Quality Recognition Award, 2007

Customer Service Certificate of Achievement.

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