Customer Service High School

Robert R. Warren

Software: PeopleSoft, Microsoft Office Suite; Word, Excel, and Excel

Reporting, PowerPoint, Publisher, IMP One software, Citrix, Fasttrax.

Experience

**/**-******* *********p Haven Rehabilitation

Accounts Receivable Specialist/Office Assistant

. Customer Service - Vendors

. Makes necessary changes to bill files

. Research aging reports for payment terms and credit amounts

. Exports customer data, credit limits and payment history in Excel

spreadsheet

. Updates and maintains open reports and schedules

. Process customer statements

. Initiates and follows up on outstanding vendor compliance issues

05/09- 01/14 XEROX

FLEET BILLING COORDINATOR/Accounts Payable Specialist

. Handle heavy billing and transmit bill files into the data base to

ensure accuracy.

. Customer Service - Vendors

. Makes necessary changes to bill files

. Research aging reports for payment terms and credit amounts

. Exports customer data, credit limits and payment history in Excel

spreadsheet

. Creates invoices monthly for ADP, Dept. of Attorney General Orange

County

. Updates and maintains open reports and schedules

. Process customer statements

. Work closely with Operations and CSR's to ensure compliance with

applicable billing and credit policies.

. Interact with sales team to ensure correct billing credits

. Runs weekly EDI reports and distributes EDI invoices using MS Access

and Word

. Data Entry and track all processed EDI invoices on Excel spreadsheet

. Research disputed invoices and helps to provide resolution

. Data collection for invoice preparation and backup, develops monthly

budget summary reports for client review

. Initiates and follows up on outstanding vendor compliance issues

05/09- 10/11 Avis (Non-Corporate)

MANAGER TRAINEE

. Customer service representative

. Prepared rentals

. Handled customer issues

. Prepped cars

. Managed location

09/07-01/09 Chevron

MAIL CLERK

. Duties included shipping and receiving mail, delivering packages,

handling pool fleet and other administrative duties.

Education

. BA, Canturbury University

. High School Diploma, Jack Yates High School

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