Customer Service Medical Assistant

Melanie Brix

**** ******* **. *****, ** *****

Phone: 510-***-**** • Email: ********@*****.***

PROFESSIONAL SUMMARY

Administrative Assistant and Certified Medical Assistant experienced at scheduling appointments, registering patients, and recording and filing patient medical records. Has over 20 years working in customer service and works efficiently and accurately.

SKILLS & QUALIFICATIONS

* Medical Terminology * Superior Customer Service Skills

* Microsoft Office Suite * Energetic, Enthusiastic, and Positive

* Medical Billing/Coding and Transcription * Very Organized and Detail Oriented

* Medical Manager Software/EMR * Hard Worker and Quick Learner

* Type 55 wpm * Excellent Time Management Skills

* HIPAA Certified * Team Player

* BLS Certified * Reliable, Trustworthy, Honest

* Obtain Vital Signs/Patient Intake * Human Resource Management Strategies

PROFESSIONAL EXPERIENCE

Certified Massage Therapist and Health Educator, 06/2003 to Current

Melanie Brix, C.M.T - San Ramon, CA

I own and operate a successful massage therapy and health education practice,

which requires superior customer service and time management skills. I schedule

the appointments, record and maintain patient files, perform patient

assessments, perform therapeutic bodywork, laundry, order supplies, and

provide the best care for my patients.

Certified Massage Therapist and Health Educator, 08/2000 to 06/2003

The Pleasanton Spa - Pleasanton, CA

Provided excellent care to my patients, including performing assessments and

therapeutic bodywork.

Event Coordinator, 06/1998 to 08/2000

Q-Zar Laser Tag - Pleasanton, CA

Provided exceptional customer service to the families and patrons of Q-Zar. I

organized and coordinated events ranging from birthday parties to professional

business meetings and did telemarketing.

Shift Manager, 02/1995 to 06/1998

Grace’s Hallmark - Pleasanton, CA

Provided excellent customer service, managed employees during my shifts, handled money, and problem-solved. I made sure the store functioned smoothly and efficiently and the customers and employees were happy.

Melanie Brix

510-***-**** * ********@*****.***

EDUCATION

Associate of Applied Science: Medical Office Administration, 2014

* Graduate with Honors, 3.94 GPA

Heald College - Modesto, CA

Associate of Applied Science: Medical Assisting, 2014

* Graduate with Honors, 3.94 GPA

Heald College - Modesto, CA

Certification: Massage Therapy and Health Education, 2000

* Graduate with Honors, 4.0 GPA

National Holistic Institute - Emeryville, CA

EXTERNSHIP EXPERIENCE

Dr. Robert Gray, ENT MACs - Tracy, CA 04/2014 to 06/2014

Medical Assistant 160 Hours

* Prepped rooms, roomed patients and performed intakes. Managed, organized,

and filed patient medical records, provided exceptional patient care/service,

answered phones, and scheduled appointments.

Bayside Senior Living - Castro Valley, CA 01/2000 to 05/2000

Massage Therapist and Health Educator 170 Hours

* Scheduled and performed assessments and therapeutic bodywork on the

senior residents.

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